Go-To's
Function box for quote admins
What is servicequotes@philips.com?
AOP
What is Annual Operating Plan?
This program houses solutions for all modalities and powers.
What is Life?
NPS Zone Goal
What is 85%?
The Spreadsheet Guru
Who is Mike Blair?
This person manages the incomplete team
Who is Eric Blevens?
IPCR
What is Install Product Change Request?
Assistant to Tom Upshur
Who is Kathy Gonsalves?
Email capture rate goal
What is 80%?
Vertical lookup abbreviation
What is VLOOKUP?
Sarah Martens leads this team.
What is billing or csc.field@philips.com?
DEFOA
What is Defective on Arrival?
Zone Safety Champ
Who is Kevin Schielke?
First visit fix goals - both IS and UL
What is 74% (IS) and 83.4% (UL)?
Cells aligned vertically
What is a column?
This person manages SPS and SPS Tier 3.
Who is Jose Vega?
ZREP
What is Return for Repair?
Having a return tracking number with nothing to return
What is a virtual return?
One part fix goals - both IS and UL
What is 72.3% (IS) and 86.9% (UL)?
An algebraic expression
What is a formula?
Kathryn Catchpole leads this department.
What is SOS Parts Support?
esp-f
What is Electronic Spare Parts Finder
This answers most part-related or general questions.
Parts Field Reference Guide
Part cycle time - both IS and UL
What is 14 days for both?
What is a range?