Kitchen Appliances
What are the 5 pre-set algorithms included with Smart Sensing Technology?
How can you tell if an iron has OptimalTEMP?
If there is no temperature dial, the unit has OptimalTEMP!
Who is the target customer for Philips Air Humidifiers?
People who suffer dry skin or effected by dry air
What are the grinders made of?
Ceramic - they are stronger, last longer and minimise chances of burning the coffee in comparison to stainless steel.
What is the function of a Philips Dehumidifier?
Unit dehumidifies and purifies air at the same time
What are the different functions of the 6L All-in-One (8)?
Slow Cooker, Saute/Sear, Stew, Bake, Pressure Cooker, Rice Cooker, Steamer and Yoghurt Maker - think of all that pantry space saved!
What is DynamiQ in Philips Steam Irons?
Motion detectors sense movement of the iron, stopping and starting steam output automatically
DynamiQ technology is UNIQUE to Philips.
It is made up of two components:
Motion Sensor : Recognizes the irons position and movements EG: vertical or horizontal, short or long ironing strokes
Proprietary Software : Quickly processes all of the data about the iron movement/orientation. The steam is then released or stopped according to the movement.
Four:
Blue = Good
Blue - Violet = Fair
Red - Purple = Poor
Red = Very Poor
How does LatteGo work?
The LatteGo mixes milk and air at high speed in the frothing chamber, then adds a
splash-free, creamy layer of milk froth to your cup at just the right temperature.
Which Garment Steamer includes a multi-angle board?
GC628/80
The multi-angle board can be pivoted to any position you require, for a flexible and convenient experience.
What Airfryer models come with accessories included (4)?
Premium Smart Airfryer XXL White w/Baking Dish (HD9870/20)
Premium Smart Airfryer XXL Black w/Double Layer (HD9861/99)
Premium Digital Airfryer XXL Black w/Double Layer
(HD9651/91) (Costco)
Premium Digital Airfryer Compact Black w/Double Layer (HD9742/93)
What is the best performing Steam Generator soleplate?
SteamGlide Elite
What is CADR short for, and what does it mean?
Clean Air Delivery Rate (CADR) is defined as the measure of the delivery of contaminant free air, within the defined particles size / or gas, by an air cleaner, expressed in a volume per time unit
How do you adjust the grind on Philips Fully Automatic Machines?
This can be adjusted manually where the coffee beans sit on top of the machine. Push down and turn to select from 12 settings.
Fully Automatic Coffee: What is the lifetime of the grinder in years and cups?
Up to 20,000 cups. Years is dependent on usage.
How many blades are there for the ProBlend Crush Technology in Philips Blenders?
6 stainless steel blades work to crush foods to a smooth consistency
Two lower blades ensure food doesn’t settle on the base, middle blades chop and top blades create a powerful vortex ensuring all ingredients are pushed down towards the blades
What is the water tank capacity of the STH3000/20?
Detachable 100ml water tank
What is Philips NanoCloud Technology?
Philips NanoCloud Technology turns water into air via ultra fine mist, that won't leave wet marks and reduces the spread of bacteria.
What is AquaClean, and where can customers find replacement filters?
AquaClean is a water filter to avoid calc to build up in the machine. One AquaClean filter is included with the unit. Additional filters are not yet available for purchase in Australia. Consumers are able to source additional filters from our spare parts service, and should be replaced every 3-6 months dependent on usage.
Name an example of food that can be cooked using our Philips Airfryer Accessories:
- Baking Tray
- Grill Pan
- Skewers
- Muffin Cups
- Baking Tray: Brownies, Frittatas, Slices
- Grill Pan: Golden Steaks, Crispy Salmon
- Skewers: Kebabs, Skewers
- Muffin Cups: Muffins, Cupcakes
What is the total time required when using the Pasta Noodle Maker?
10 minutes! 3 minutes for mixing/kneading and 7 minutes for extruding.
What is the difference between Easy De-Calc and Easy De-Calc Plus in Steam Generators?
Easy De-Calc: Need to manually let water fall
Easy De-Calc Plus: Water falls by itself
Give one example of a pollutant that is removed from each of the three Air Purifier filters (Pre-Filter, Activated Carbon Filter and HEPA Filter)
Pre-Filter: Pet Dander, Dust
Activated Carbon Filter: Gas, Odours
HEPA Filter: Pollen, Mould Spores, Some Bacteria, Ultra Fine Particles
What is the water tank capacity and LatteGo capacity for each of the machines?
EP2221/40: Water (1.8L) / Milk (X)
EP2231/40: Water (1.8L) / Milk (0.26L)
EP4346/70: Water (1.8L) / Milk (0.26L)
What is the process consumers must follow if they wish to return a product via our Money Back Guarantee program?
a) Trial the Eligible Product for at least 30 days from date of purchase, but no more than 90 days;
b) If the customer is not completely satisfied by the performance of the Eligible Product, the customer must:
i. Download a Money Back Guarantee Claim Form from www.philips.com.au/promotions;
ii. Obtain a Return Authorisation Number by calling a customer service representative during business hours on (02) 9912 4490; the Return Authorisation
c) Complete the Money Back Guarantee Claim Form, inputting the Return Authorisation Number; and
d) Return the Eligible Product (in its original packaging) along with the fully completed Money Back Guarantee Claim Form and the original purchase receipt within the time period