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Competency
Customer Service
Legal and Ethical Issues
Laws that regulate compliance
Phlebotomy
100

The competency assessment check-off form must include what information?

all the steps involved in completing the procedure

100
A phlebotomist who tends to smooth over a conflict is known as a?

accomodator

100

The OIG is?

Office of the Inspector General

100

Restitution for services not provided as claimed

Civil Monetary Penalties Law

100

What type of needle is the winged collection set?

Butterfly

200

For the phlebotomist to be fully competent, the phlebotomist must be competent in?

obese patients, different age patients, psychiatric patients.

200

Unconscious postures, gestures, and facial expressions are known as?

kinesics

200

Provides guidelines to keep a patient's medical information private and secure

HIPAA

200

Remuneration with the purpose of inducing services

Antikickback Law

200

What tube(s) contain EDTA?

Pink and Lavender
300

A phlebotomist is hired and completes the initial training and competency certification. When will the next competency certification be needed?

6 months

300

Eye contact is a method of (blank) communication

nonverbal communication

300

Specifications for quality assurance, patient test management, and proficiency testing

Clinical Laboratory Improvement Act (CLIA)

300
Knowingly billing the government for services not medically necessary

False Claims Act

300

What additive does a red top contain?

NONE

400

Phlebotomists certified with ASCP after January 2004 must maintain their certification through the?

certification maintenance program

400

What is a barrier to communication?

hearing impairment, patient is unconscious, unable to speak english

400

A patient is having blood collected and asks the phlebotomist to have a copy of the results sent to a physician who was not listed on the requisition. what do you do?

call the ordering physician and see if this is permissible

400

Referring a Medicare patient to a facility the physician has a financial relationship with

Stark Law

400

What type of needle comes with a hub attached?

Vacutainer
500

In most health care facilities, a phlebotomist would NOT be authorized to?

Start an IV

500

When two people are communicating, they understand each other when they have a common understanding. This common ground is based on three frames of reference. What are they?

background, education, experience

500

A patient's information that is connected to their medical information is?

personal health information (PHI)

500

What does PHI stand for?

Personal Health Information

500

What color tube does the Heavy Metal testing go in?

Navy Blue