UDS
How long do you have to read the temperature strip before it starts to loose temperature?
4 Minutes
Does the patient sign before or after the specimen is collected?
Before
There are 2 ways to access the dictionary search in Quanum. What are they?
Under:
References
Tools
What color words can we accept in Quanum that come from the handwritten order translation table?
Red
When asking a patient for payment what is the best verbiage to use?
How would you like to take care of that today?
Will that be on credit, debit or flex spending?
When you have a shy bladder how many ounces of water can you give the patient in a 3 hour period?
40 ounces of water total equaling to about 6oz of water every 30 minutes.
Who is to choose an option, date & sign?
The patient
3 tabs should always be up to help eliminate TNP's. What are they?
Dictionary search by going under tools un Quanum
Specimen container codes with pics under references in Quanum
Handwritten order translation table
True or False:
The decision as to whether a test order is clear or unclear must NOT be based on the previous ordering patterns of the client.
True
What is the percentage goal for easy pay?
62%
Who places the labels on the vials?
Who dates the labels?
Who initials the labels?
Collector
Donor
Collector
If the patient is unable to physically get to the mouse and epad what are your next steps?
Select the "No electronic Signature" option and print it out for the patient and when completed scan it back in using the attachments button.
What are the steps to splitting of an order?
Requisition log
Find Patient
Actions, Edit
Split Order
Select corresponding reason
File
Where can you find ACL's Translation Letters?
What does PATOS stand for?
Payment at Time of Service
When do you call for a Direct Observer?
When it is a DOT Temperature out of Range.
What is the ABN test refusal code?
11119
Give 3 examples of a TNP
Sample was not provided. Most common is that apatient is unable to void during the collectionappointment. Not able to collect all tubes
Inability to collect all of the tubes needed for thetesting (ex: a difficult stick)
Not able to collect minimum specimen volume (suchas under-filled tubes)
Collect specimen in wrong tube
Improper process or temperature transport / storage
Hemolyzed specimens
Clotted specimens (improperly mixed)
Drop off specimens does not meet requirements orthere is a delay in processing (always includespecimen drop off code 39572 for any collection thatdid not occur at the PSC/IOP location.
Through which site can you find the test ordering policy?
The compliance site
If a patient requests financial assistance what are the proper steps to take?
In the insurance field:
Carrier-Indingent
Insurance ID- Fin Asst
The paper gets mailed to the patient to fill out and send in.
When completing a manual form and the "Specific Agency" is not check boxed...What are the next steps?
Go into the ACL Patient Services SharePoint, locate black book, click on specific agency, ask donor what type of profession they were hired for and choose accordingly.
If the PSR draws the patient prior to obtaining a signature, what are the next steps?
Not have the patient sign the form
PSR to note on the ABN form“ No signature obtained; Patient drawn prior to obtaining signature”
How do you access the Handwritten order Translation Table?
ACL Patient Services SharePoint
What are the 2 main ways to document client contact?
AND
What is proper documentation?
Document client Contact form
TC:90836
Full name of contact, date and time, clarification, you the PSR's signature/initials
What are the only types of payment method's we can accept at the PSC's?
Credit, Debit or flex spending cards.