Forms & Platforms
What is the name of the Salesforce platform that LCHD is constructing for this program?
Community Care
What is the name of the phone software that is connected to IDPH's version of Salesforce?
Twilio
What is the name of the leading 12-step recovery program that is available to support individuals suffering from alcohol dependency?
Alcoholics Anonymous (AA)
What type of disease is long-lasting and slowly progressing?
Chronic Disease
Seniors qualify for reduced fare on this transit service
PACE Bus
Before calling an outside entity on a client's behalf, what form should be completed?
Release of Information (ROI)
What is the name of the centralized scheduling line that people can call if they need an appointment at most of LCHD clinics?
Patient Access Care (PAC) Line
What is the name of the 12-step recovery program that targets illicit drug users (not alcohol)?
Narcotics Anonymous (NA)
There are four types of social support: Instrumental support, informational support, appraisal, and...
Emotional Support
Which organization provides Meals on Wheels?
Catholic Charities
What is the name of the website where individuals can self-register for a vaccine appointment?
AllVax
When someone makes a call from the IDPH Salesforce, what does the caller ID say?
COVID-19 Help
Which support group is for "family and friends of alcoholics?"
Al-Anon
What term refers to the practice of increasing awareness of your own biases and perceptions, and working to put them aside?
Cultural Humility
Which program connects seniors to volunteers that can visit them, go grocery shopping for them, and provide them with transportation to medical appointments?
ElderCARE
What is the name of the 17-question assessment tool that we will be using to identify additional client needs?
PRAPARE Assessment
Which hotline should someone call if they want to set up an in-person appointment to complete the FERA application?
United Way of Lake County, 211
Which recovery support group relies on secular (non-faith-based) methods?
Self-Management and Recovery Training (SMART Recovery)
DAILY DOUBLE
These are traumatic events that are experienced between the ages of 0-18 and are associated with elevated health risks later in life.
Adverse Childhood Experiences (ACEs)
Which program coordinates the operation of Medical Lending closets across different townships?
Elderwerks
What platform can be used to message CMs and CHWs from across the state that are also working under the PHN grant?
Slack
Where should someone call if they want an appointment at the STI/HIV Clinic?
They should call the STI/HIV Clinic directly
Which organization operates a sober living home that is actually on LCHD's Grand Avenue campus?
Nicasa - Bridge House
What is the process of explaining something to a client and then asking them to repeat it back to you called?
The Teach-Back Method
Which agency should concerns of elder abuse be reported to?
Adult Protective Services