Phone Disposition
This phone disposition is for an outbound call with a voice to voice connection to the student.
What is Spoke with Student?
This status is green on the performance dashboard and is the most common status you use throughout the day.
What is Available?
Describe personal time.
Time to be away from the phone for a personal reason such as business phone calls not related to work, bathroom, or refresh your coffee.
Name the months of the year with 28 days.
What is all of them? Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov,& Dec.
Ask a team member what M&M’S Fruit Chews would eventually become as this popular candy.
What is Starburst?
This phone disposition is after a message is left for the student.
What is Left Message?
This status is used to complete actions after a call such as sms text, emails and notating the account.
What is After Call Work?
This is the GURU card or information I use when I am stuck or have an issue with the phone.
What is Audio Troubleshooting ? What is Installing CXone Agent WebRTC Extension in Chrome ? What is another one you use?
People who suffer from hippopotomonstrosesquippedaliophobia have a fear. Name the fear.
What is the fear of long words?
Ask a team member what is the third sign of the zodiac?
What is Gemini? Extra 100 points if you can name a person on the team with this sign.
This phone call disposition is when the student phone connects but does not allow a message to be left.
What is No Voicemail?
This status is when the FIS team member is on an a call from the student.
What is Inbound Contact?
This required statement you must use when talking to a student on a phone call.
What is "On a recorded line?"
The Mona Lisa was painted by this artist.
Who is Leonardo da Vinci?
Select a team member to define FAFSA.
What is Free Application for Federal Student Aid?
This disposition is when the phone number does not connect and phone service provides a message.
What is Invalid Number? Bonus: What is the recommended course of action after an invalid number is reached?
This status is used for time used for personal business such as the bathroom or coffee refresh.
What is Personal Time?
This is the correct order of logging in for the day T or F.
What is True!
Define SMS
What is Short Message Service?
Ask a team member to whistle.
whistle anything for points.
What is it appropriate to use the disposition Student Hung up? What are your next steps?
What is when the phone disconnected after initial connection to the student. Next steps are to call back and make an attempt to connect with the student.
This status is used when you first login to the phone system.
What us Unavailable?
The Chrome Extension serves this purpose.
What is makes the user calls more efficient and ensures contact functionality?
The only planet in our solar system to rotate clockwise on it's axis.
What is Venus?
Ask a team member and work together to list all team member in alphabetical order. (by first name)
Who are:
Aaron
Amber
Andrea
Anna
Araceli
Carlos
Chris
Dalilah
Danyra
Edeleen
Jayne
Jesse
Karen
Mini
Rebekah
Shamika
Victoria