Spell that for me
Correctly Phonetically Verify April Tatum
Either A, p as in pink, r as in romeo, i, l as in light.
T as in Tango, a, t as in tango, u and m as in mike.
or phonetically verify every letter.
True or False. The list of Unions in XE Learning are the only unions found under CONY
FALSE. There are unions that may not be found on the union list.
What part of the call flow should the acknowledgement statement be said, beginning, middle or end.
Beginning. Once the caller states the reason for the call
Original Medicare consists of Parts...
Part A and Part B
I am a 2021 member calling to check on the price of the medication my doctor prescribed to me today.
Transfer
C as in Cat, H, A, N as in November, N as in November, I, N as in November, G.
T as in Tango, A , T as in Tango, U, M as in Mike
What is phonetically verifying Channing Tatum's first and last name?
This caller's union is not covering their prescription. What plan is this caller eligible for?
MAPD
I am calling to check if my doctor is covered. What is the acknowledgement statement for the above request?
I'll be happy to help you look if your doctor is covered.
Do all plans have a deductible/deductible phase?
No. Group plans may be richer in benefits and may not have a deductible.
I am not yet a member but I have question on the plans for this year.
At Call Centers we use words to confirm the spelling of a name is correct.
What is phonetics?
This caller has their prescription covered by their union. What plan is this caller eligible for?
MA
Why is the acknowledgement statement said?
For you to confirm the reason of the call and for the caller to confirm you understand their reason for calling.
Medicare Advantage plans are what Part of Medicare
Part C
I am current a member but I am look for information on next years plans.
Not transfer
What do the letters M and N, S and F, B and P have in common?
Letters that sound the same over the phone.
The callers union is not listed in the UNION list. What type of plan is this caller eligible for?
MAPD
How many points do you loss for not making the Acknowledgement statement?
3 points
What does Part D of medicare cover?
prescriptions
I am currently a member because of my husband who passed a way. I want to see what plans are offered to me. He was part of the Management Benefit fund.
Not a transfer
Your name is Michael Jordan. That's M,i,c,h,a,e,l.
J as Jacket, O, R as in Romeo, D as in Dog, A, N as in November.
What is incorrect/wrong use of phonetics?
What is Local 94 Firefighters (UFA)
A union
Which section of the QA form would you get a deduction if you did not make the acknowledgement statement?
A3 Ownership
You need to state your willingness to help.
I am a medicare eligible retiree. Is it possible for me to enroll in a Medicare Advantage Plan and Medigap plan to cover the rest.
No. You generally cannot enroll in both an MAPD and Medigap plan at the same time.
I am a retiree calling for plan information, but I also want to report my spouse has passed away.
Not to transfer (review plan information) then transfer to MSO to report death