Answering & Receiving Calls
When answering a phone in public, you should...
(1) - Turn phone to speaker so that you can hear the caller better
(2) - Move to a quieter/private area before answering and speak at a reasonable volume
(3) - Raise your voice and speak loudly to make sure the other person can hear
(2) Move to a quieter/private area before answering and speak at a reasonable volume
Answering your phone in a public place is inconsiderate and disruptive to others, ineffective for conversation and can put your private information at risk.
How should you start an email with an elder or someone that you do not know...
(1) Just get right into your message without a greeting
(2) Use an informal greeting like "Hey, Hiyaa or Yo, What's up?"
(3) Use a more formal greeting like "Dear Mr./Ms ABC"
(3) Use a more formal greeting like "Dear Mr./Ms. ABC"
Our generation does the majority of our communicating with text and Snapchat, so we are used to being brief and using abbreviations and slang. This is not an appropriate way to communicate with adults. Use a more formal opening like "Dear Mr. Davis" or "Good morning Mrs. Davis".
You are at a friend's house and your friend's mom speak to you while you are watching videos on your phone. How should you respond?
(1) Keep watching the video until it is over
(2) Answer the question while continuing to watch the video
(3) Turn off/pause the video, make eye contact and respond politely.
(3) Turn off/pause the video, make eye contact and respond politely.
Whenever any human being is talking to you, it is exceptionally rude to continue looking at your phone. Giving someone your full attention is both respectful and kind. You can always come back to that funny TikTok, you cannot erase the impression you left on the person who you refused to give your full attention.
What is the most polite way to answer your phone when you are receiving a call from someone other than a close friend...
(1) Answer and say nothing, waiting for the caller to speak first
(2) Answer and use slang like "Hey", "Yeah" or "Yo What's up"
(3) Answer and immediately say, "Hello, this is Ben speaking".
(4) Answer and immediately say, "Hello" or "Good morning".
(4) Answer and immediately say, "Hello" or "Good morning".
If you aren't expecting a phone call and do not know the number calling, best practice would be to actually have the call go to voicemail. If you are expecting a call but do not know the number, saying "Hello" or "Good morning" is polite without giving out your name/personal information. If you do know the person calling and it's not a buddy, using answer 3 would be appropriate.
What should go in the subject line of an email?
(1) A random word to grab attention
(2) A clear summary of the email topic
(3) Leave it blank
(4) An emoji
(2) A clear summary of the email topic
The subject line is a snapshot of what your email is about and will often times determine if the email is read immediately or saved for later. It's best practice to use your subject line to summarize the content in the email as a courtesy to your emails' recipient.
You are out at dinner with family and you get a text. What's the best response?
(1) Read and reply immediately
(2) Apologize and check your phone
(3) Wait until there's a pause or after the meal
(3) Wait until there's a pause or after the meal
An argument could be made that if you are with your family, there is not likely any phone call or text coming through that is emergent enough to justify interrupting family time. So, best practice would be for your phone to be in your pocket on silent or in the car. However, if checking your phone at appropriate times is allowed in your family, waiting until there is a pause in conversation or after the meal is done is the most respectful action.
What should you do if your phone rings during a time you are serving with YMSL or while sitting in an YMSL meeting?
(1) Answer quietly
(2) Silence or decline the call
(3) Leave it ringing
(2) Silence or decline the call
Unless the call is coming from a parent or you are concerned there is an emergency, it's ok and appropriate to decline a call during a time when it is not respectful to be on your phone. You can call them back when you have a break.
You need to reply to a teacher's email. Which is best?
(1) "Got it, thx"
(2) "K"
(3) "Thank you for the information. I'll have it done by Friday."
(4) Don't reply at all
(3) "Thank you for the information. I'll have it done by Friday."
Again, your teacher is an elder/adult who deserve your respect in person and in writing. Do not use shorthand or abbreviations. Write in complete sentences and provide the information and a timeline if requested.
When attending a meeting, sports practice, religious service, or other event, your phone should be:
(1) On silent or turned off
(2) On vibrate in your pocket
(3) In your hand ready to take pictures
(4) Used for texting quietly
(1) On silent or turned off
It is only appropriate to check your phone when you are on a break or when the meeting/practice/event is over.
Your friend calls you while you are on a public bus. Do you...
(1) Accept the call on speaker phone so you can easily hear them.
(2) Accept the call with airpods but still talk as you would normally.
(3) Decline the call, and call or text them back once you get off the bus.
(3). Decline the call and call or text them back once you get off the bus.
When you are on a public bus, you do not have the ability to move to a quieter, more private location to receive the call. So, best practice would be to decline the call and text them letting them know that you are on the bus and will call them when you are at your next stop.
When should you use "Reply All"
(1) Always, so everyone stays in the loop
(2) Only if your response is relevant to everyone copied
(3) To get attention from the group
(4) Never
(2) Only if your response is relevant to everyone copied
Such as if you are adding an important update or contributing to a group discussion that affects the entire group. If what you have to say is only relevant to the sender, only reply to them.
If you are using your phone in public and listening to music you should:
(1) Use headphones or earbuds
(2) Play it on speaker quietly
(3) Share your favorite songs out loud
(4) Sing along quietly
(1) Use headphones or earbuds
The type and volume of music you listen to is a personal preference and should not be forced on others in a public setting.
When you need to make a phone call to schedule an appointment for a service, what is the best way to execute that call...
(1) - Just wing it. They know you are a kid and don't expect you to know everything
(2) - Prepare before the call and practice what you will be saying to ensure you have all relevant information required to schedule the appointment.
(3) - Ask your mom to call
(2) - Prepare before the call and practice what you will be saying to ensure you have all relevant information required to schedule the appointment.
It is most respectful of the business/service person's time for you to be be prepared with your reason for calling and any pertinent information that will help secure the service you are seeking. If you are calling to make an appt for a haircut, know the name of the stylist you prefer and the days/times you are available before making the call.
If you are upset about something, when should you send your email discussing it?
(1) Right away - get your point across while you are in your feelings
(2) After taking time to cool off and reviewing it
(3) Never
(2) After taking time to cool off and reviewing it
You should never send an email or a text when you are upset. Instead, write the draft while venting and then wait a few hours or a day and come back to it. Chances are that when you have had some time to cool down, your ability to communicate your point will be more effective than when written in the heat of the moment.
When a YMSL Committee Mom or Committee Chair reaches out to you via text asking for information about your availability or participation in a young men meeting you should...
(1) Ignore them - you don't want to do what they are asking you to do so just don't answer
(2) Give their message a thumbs up
(3) Respond with the information they are requesting ASAP
(4) Text back "K"
(3) Respond with the information they are requesting ASAP
These folks are volunteering in roles responsible for ensuring that our chapter and specifically our young men meetings run smoothly and include interesting and relevant information. You are on a committee and being part of a committee or team means you have to participate in both the communication leading up to your portion and the presentation of the content itself. Respond in a timely manner and with the information requested.