Phone Basics
What is the first thing you should do before answering a call?
Check caller ID
When is it inappropriate to send a text?
During meetings or important events
When is it okay to post photos of others online?
Only with their permission
How should you start a professional phone call?
With a polite greeting and introduction
What number should you call in an emergency?
911
What should you say when you answer the phone?
Hello
How quickly should you respond to a text?
Within a few minutes
What should you do if you see a post that offends you?
Appropriately and consider reporting if needed
What is an appropriate action if you need to take a call during a meeting?
Excuse yourself and step outside
What information should you provide first in an emergency call?
Location and describe the emergency
How should you hold your phone to speak clearly?
Hold it close to your mouth
What is a good rule for texting in a professional setting?
Keep it clear and short
How often should you check your social media accounts in a day?
A few times a day to avoid distractions
What should you do if the call disconnects unexpectedly?
Call back promptly and apologize for the disruption
What should you do if you accidentally call emergency services?
Stay on the line and explain the mistake
Low, medium, or loud volume for talking on phone
Medium
What should you avoid using in a professional text?
Slang and lots of emojis.
What is a good practice when commenting on someone else's post?
Be respectful and constructive
How should you handle a call if you are unable to answer right away?
Let it go to voicemail and return the call as soon as possible.
How should you speak during an emergency call?
Clearly and calmly
What should you do if you call someone on accident?
Apologize and politely end the call.
Why is it important to proofread your texts?
To avoid misunderstandings
Why is it important to consider your audience before posting?
To ensure content is appropriate for everyone
What is the best way to end a professional call?
Summarize the conversation and thank them.
Why is it important not to hang up first during an emergency call?
The operator may need more information