Extensions
What is the extension to the STEM center
2082
What do you do when the student wants to cancel an appointment
Get the following Name, Course, and Phone #
Student want to catch up in their class
Redirect to the HUB
What is the first thing you say when dialing out
A greeting (greet them)
Common greeting error
Good morning when it is the afternoon
What is the extension to the Writing Center
2083
What do you do when the student wants to make an appointment
Ask for their name, course, topics, time, date.
Someone is asking about the food pantry
How do you end the phone call
Tell them to have a good/great day
common communication error
giving the wrong extension / phone #
What is the extension to the Lorrie
2431
What do you do when your student is 5 minutes late
call out to them with # registered in trac cloud
Someone is looking to print in color which printer do they use
The printer in the library
How to confirm you are speaking with the correct person
Am I speaking to ____
Common student response error
When I tell the student good luck on their exam and they say you too back
What is the extension to the Front Desk
2972
What do you do when a student doesn't show up after 15 minutes to their appointment
Follow up with an email and mark as missed (in consultant notes put NO SHOW)
Student is looking to register in a course
Redirect to the hub
Someone else answers the phone but says they can pass the message along
No that's is ok but thanks if said person can reach us back that would be great
What is the extension to the Bri
2883
What do you do when Mom calls for child
I need to talk to the child themselves
Someone is having trouble navigating resource data bases
Direct them to the Library
Student tis upset that no appointment are available
apologize and explain the other resources available to them.