Phone Performance
The branch with the highest total calls in April-October.
What is Cremation Society of Minnesota?
Keep ______ on your desk for shopper calls.
What are pricing guides?
The way you should be answering the phone when a call comes in.
What is “Hello, this is [Name] at [Chapel], how can I assist you?”
The brand with the fewest "weeks in the red", answer rates below 91%?
What is Willwerscheid Group?
The assumption you should never make about a price shopper.
What is assuming they are only interested in direct cremation?
The question you should ask before ending any phone call.
What is “Is there anything else I can help you with while I have you on the phone?”
The brand with the highest answer rate average April-October.
What is Sandberg's?
The two most valuable things you can provide for a price shopper.
What is your time and attention?
The two phone experience goals.
What is quick response and thoughtful correspondence?