The Greeting
What should you include in a professional phone greeting?
What is your name and company?
True or False : I can just put someone on hold.
What is false - always ask before doing so.
What tone should you always use on work calls?
What is polite and professional?
True or False: Using slang on work calls builds comfort with the client.
What is false?
How long should a voicemail message be?
What is as short as possible while maintaining important details.
Give an example of a professional phone greeting.
What is “Temp Right Services, this is Katie, how may I help you?”
What should you do if a caller is speaking?
What is listen without interrupting?
Why is speaking clearly important?
What is to avoid misunderstandings?
What background noise should be avoided on calls?
What is typing, side conversations, or loud environments?
True or False: It’s okay to leave a voicemail without stating your name.
What is False?
How many rings should a work phone be answered within?
What is 2–3 rings?
What should you do if you can’t hear the caller clearly?
What is politely ask them to repeat?
What should you do if a caller is upset?
What is stay calm and listen respectfully?
What should you avoid doing while on a work call?
What is eating or chewing?
What is an appropriate closing for a voicemail?
What is thanking them for their time?
Why should you smile when answering the phone?
What is it makes your voice sound friendlier and more positive?
What should you do if someone interrupts you on a call?
What is pause and allow them to speak?
What should you do before transferring a call?
What is explain why and who you are transferring them to?
What should you avoid if you don’t know the answer to a question?
What is guessing or giving incorrect information?
How soon should work voicemails be returned?
What is within one business day but as soon as possible.
True or False - It is okay to answer the phone with Hello?
What is false?
What should you do if a caller asks a question you don’t know the answer to?
What is be honest and follow up with correct information?
What should never be discussed negatively on a work call?
What is coworkers, clients, or other companies?
What should you avoid doing if a caller is upset?
What is arguing or raising your voice?
What information should every voicemail include?
What is name, company, reason for calling, and phone number?