Rephrase with a
Phrasal Verb
Phrasal Verb
Let me go ahead and spell it for you.
Spell out
Let me go ahead and spell it out for you.
I am not sure what happened, the last representative just hung up to me in the middle of the conversation!
Hang up on
I am not sure what happened, the last representative just hung up on me in the middle of the conversation!
Lo siento, la señal es mala, no escuché eso muy bien. ¿Puedes repetirme por favor?
Sorry, you are breaking up, I didn't hear that very well. Could you repeat, please?
Escúchame, éste tipo de servicio cuesta un ojo de la cara.
Listen up, this kind of service cost an arm and a leg.
Use the phrasal verb to "come up with" to say that you have been enlightened by a great idea.
If you did it by your own double points, but if someone else helped you, you'd lose 100 points.
Just in case this call disconnects. Can I return the call to this phone number?
Call back
Just in case this call disconnects. Can I call you back to this phone number?
I have Dr. White waiting for you, so I will transfer you with him right now?
Put through (to someone)/Transfer to (someone)/Transfer over
I have Dr. White waiting for you, so I will put you through (to him) right now?
Acabo de hablar por teléfono con tu proveedora, dice que tienen un hueco en su agenda para ir el viernes por la mañana, así que ya puedes llamarlos.
I've just got off the phone with your provider, she says that they have a gap in their schedules to go on Friday morning, so you can call them up now.
Tienes plata y se va en un abrir y cerrar de ojos.
You have money and it's gone in the blink of an eye.
Use the phrasal verb to "Bring up" to thank the member of saying something you didn't contemplate before.
If someone else helped you double points, if you did it by yourself, you'd get just 200 points.
Sorry, I am still waiting for someone to answer my call right now. I'll be back with you.
Get back to
Sorry, I am still waiting for someone to answer my call right now, can I get back to you in a couple of minutes?
I tried calling my doctor last night but she didn’t answer me.
Pick up
I tried calling my doctor last night but she didn’t pick up.
Perdón por interrumpirte pero, ¡Acabo de encontrar tu reclamación!
I'm sorry for cutting you off, but I've just found your claim!
Oye, no entres en pánico, relájate, son solo dos minutos más.
Hey, don't panic, just chill out, it's just two more minutes.
Use the phrasal verb to "find out" to explain the member that you have discovered something you or them (the members) didn't see before.
If you were able to do the example without hesitating you'd get double points, if you took more than a minute to answer you'd get no points.
Hi, I received a letter that says: "If I don’t pay my Premium on time, the insurance company will suspend my service."
Cut off
"If I don’t pay my Premium on time, the insurance company will cut my service off."
Please wait in the line, I’ll put you through.
Hold on
Please hold on the line, I’ll put you through.
Me temo que no le escuché muy bien, la señal es muy mala, ¿Podría hablar un poco más duro, por favor?
I'm afraid I didn't hear you well, the line is very bad, could you speak up a little please?
Algunos proveedores muerden mas de lo que pueden masticar, y luego no dan abasto.
Some providers bite off more than they can chew, and then fail to deliver.
Use the phrasal verb to "catch up" to explain the member the amount of information they need to know to understand their plans.
If you did an amazing example double points, if you went for something easy, you'd get normal points, but if you paid attention to others to help you answer, you'd get only 200 points.
I can’t connect to the doctor's office, he doesn’t answer his phone.
Get through to
I can’t get through to the doctor's office, he doesn’t answer his phone.
I called the clinic yesterday to do an appointment with my doctor.
Set up
I called (up) the clinic yesterday to set up an appointment with my doctor.
¿Sigues ahí?
Gracias por esperarme por tanto tiempo, me llevó un rato, pero por fin he averiguado por qué no estás cubierto para recibir más sesiones de terapia.
Are you still there?
Thanks for hanging in there, it took me a while but finally I figured out why you aren't covered to get more therapy sessions.
Por fin tengo a Market Place al otro lado de la llamada, casi no me contestan, así que te transferiré ahora.
I finally got Market Place on the other end of the line, they almost didn't pick up (answer), so I'll put you through them now.
Use the phrasal verb to "figure out" to finally understand something or someone, or find the solution to a problem after a lot of thought.
If your team helped you normal points, but if you were able to provide more than one example triple points.