1st row
2nd row
100

Situation: You're at the airport and your luggage didn't arrive on the carousel. 

A) My luggage didn't arrive on the carousel. What should I do?
B) What is the reason for the delay/cancellation of my flight?
C) I missed my connecting flight. What should I do next?

A) My luggage didn't arrive on the carousel. What should I do?

100

Situation: You're concerned about accommodations after missing your connection. 

A) My baggage seems to be missing. What steps should I take to locate it?
B) Excuse me, could you please provide information about the delay/cancellation of my flight?
C) Is there any accommodation available nearby if I have to stay overnight due to a missed connection?  

C) Is there any accommodation available nearby if I have to stay overnight due to a missed connection?

200

Situation: You missed your connecting flight and are unsure of what to do next. 

A) What are my options if my flight is delayed/cancelled?
B) I missed my connecting flight. What should I do next?
C) Is there a lost and found office where I can inquire about my missing baggage?  

A) What are my options if my flight is delayed/cancelled?

300

Situation: You receive a notification on your phone about your flight delay. 

A) My baggage seems to be missing. What steps should I take to locate it?
B) I just received a notification that my flight is delayed. Can you provide more information?  

B) I just received a notification that my flight is delayed. Can you provide more information?  

400

Situation: You're speaking to an airport staff member to help you find your luggage.

A) I missed my connecting flight. What should I do next?
B) Excuse me, could you please provide information about the delay/cancellation of my flight?
C) Can you help me locate my lost luggage?  

C) Can you help me locate my lost luggage?

500

Situation: You're at the airline counter and want to know the reason for your flight delay. 

A) Excuse me, could you please provide information about the delay/cancellation of my flight?
B) Can you assist me with rebooking my connecting flight?
C) I can't find my luggage. Can you help me track it down? 

I can't find my luggage. Can you help me track it down?