PHX WEST

Customer Impact

100

What time do we open our doors for Business?

9:50AM 

200

What time do we close our doors?

8:10PM

300

What must a demo Device have in order to pass an audit inspection. 

Demo mode, Live Sim, free of customer information 

400

When a customer turns in their device, what should you advice they do to protect their personal Data

Remove Sim and SD card, Disconnect from APPLE/GOOGLE accounts, Delete personal data using factory reset. 

500

What is considered CPNI list min. 5 examples 

Receipts, Used sim/sim card shells,Notes with PII, resumes, call back logs, unattended computers Remos

Inventory Management

100

What should we do if we don't use a phone that we brought out of the safe?

Needs to be put back into safe

200

What are the 2 things to ensure safety in case of a robbery when it comes down to our safe

Time Delay code and bait phone 

300

What three things are devices in the return bin supposed to have/or not have. 

Packaging/bubble bag, return label, sim/sd removed 

400

How long do we have to receive UPS Inventory Shipments. 

Same day check in 

500

what are 5 return type bins we should have 

JOD, Jump/trade in, Mandatory Return, Warranty, Customer returns.

Store Operations

100

What should our till money about be 

$150.00

200

What should our change fund amount be?

$500.00

300

What is the process per policy on processing returns for EOD Paperwork 

Original Return Receipt, return with same tender type, Initialed. 

400

What should be on a post void receipt to make it valid for audit. 

Valid Reason Provided, Re-ring receipt retained, Initialed

500

Name the 3 keys that need to be in safe at all time.

Lock box keys, store keys, cabinet/drawer keys, Cash till key, Magnetic keys/ ACC keys

New Leaderboard

100

How many categories in our Leaderboard?

7

200

Name the two Operational Excellence categories?

7 day call rate, ASC/USC Compliance 

300

Name the Sales Metrics on the Leaderboard

Net Consumer Voice, Net BTS Act, Transferred TFB Leads, VAF, Net Accessory Revue 

400

What category from the Leaderboard has the most weight?  

Net Customer Voice 

500

In total what percentage is the Sales Metric category of our leader board

80%

Who Is PHX WEST

100

How does an ME qualify to go to Breakfast of Champion

Get the highest commission check 

200

How many stores does PHX WEST have now?

13

300

Who is the most tenured employee in PHX WEST? 

Dillon 

400

How many secondary leaders are there?

What is 8

500

Name all the stores in PHX WEST 

Avondale, Northern, Peoria, Scottsdale, Carefree, Goodyear, Beasthome, Buckey, Gmoney, 35th and Thunderbird, Scottsdale & Shea, She & 101, Waddell