Define It
A project where the solution is already known and needs implementation.
What is Project Management?
Before you solve a problem, you should clearly define this.
What is scope?
Long wait times, complaints, and delays are examples of these.
What are symptoms?
This person sets direction, removes barriers, and supports resources.
Who is the sponsor?
The first step in PDSA.
What is Plan?
An issue with unknown causes that requires investigation before solutions.
What is Performance Improvement?
This occurs when projects expand beyond their original boundaries.
What is scope creep?
Workflow design, unclear roles, and communication gaps are examples of these.
What are root causes?
A goal that is Specific, Measurable, Achievable, Realistic, and Time-bound.
What is a SMART goal?
After a successful test, this is one possible next action.
What is Adopt?
Dr. Juran described a project as a business problem scheduled for this.
What is a solution?
Specifics, Severity, and this third element create a strong problem statement.
What is Data?
This technique repeatedly asks the same question to uncover root causes.
What are the 5 Whys?
This measure tells whether you achieved the overall result you wanted.
What is Outcome Measure?
Awareness, Desire, Knowledge, Ability, and Reinforcement are components of this.
What is Change Management?
These are the three Model for Improvement questions.
What are:
"While we're at it…" is considered one of these project warning signs.
What is a scope creep warning sign?
Name three of the common types of waste discussed.
Waiting, Motion, Searching, Inventory, Overprocessing, Variation, Defects/Rework, Unclear Roles?
These measures help determine whether your changes create unintended consequences.
What are Balancing Measures?
The project is not complete until this phase is addressed
What is Sustainment?
This tool tells the story of an improvement effort in a structured format.
What is an A3?
Name two questions physician leaders should ask when defining scope.
"Patients are waiting 45 minutes" is not necessarily the problem but could be one of these.
What is a symptom?
Name four groups that may need a seat at the table.
Examples:
Name at least three things required before closing an improvement project.
Any three: