Goals
What is the goal for Fill Rate?
98% or higher
What are the 2 components of a Perfect Order?
100% Fill Rate & 4:30 minute or less Wait Time
Yes or no- Do eggs need to be placed in a food safe bag?
How do we stage OS?
In a tote
How many tote audits should be performed daily?
15 (5 AM, 5 RE, 5 FR)
What is the goal for OMW Destage?
80% or higher
What is an Idle Trolley?
A trolley that has been requested but does not get started for a span of 10 minutes or more.
No
What is Scan, Bag, Scan?
Scan the item, bag the item, scan the tote
What timeframe is Primetime measured for Pickup?
2p-7p
What is the goal for Canceled Orders?
3% or less
What is Route Adherence?
Measures how accurately shoppers are following the route as designed.
Yes or No- Can chicken and beef be placed in the same prowave bag if all Food Safety Best Practices are met?
Yes
What is Drop and Go?
Backroom associate stages all trolleys
What does PSR stand for?
Pickup Standards Review
What is the goal for Route Adherence?
93% or higher
What is an On-Time Order?
Orders that are 100% PICKED 15 minutes prior to the pickup window.
False
What is the BP for picking SC?
Select on trolley route
What is the application used to report issues with mapping/routing/item size issues/ etc.?
BiWay
What is the Composite Goal for Perfect Orders?
57.45%
What is NPS?
Net Promoter Score- based off customer satisfaction surveys- the % of customers ranking 9 or 10 ranking.
How long can Hot Chicken be left in a warmer?
Cannot exceed 4 hours
What are the 5 components to a prepped trolley?
CMS, CMS Battery, 9 totes (with bags), Prowave bags, Food Safe Bags
What does 5S stand for?
Sort, Straighten, Shine, Standardize, Sustain