Goals
What is the goal for Orders > 4:30 minutes?
5% or less
What is an Idle Trolley?
A trolley that has been requested but does not get started for a span of 10 minutes or more.
True or False- Items in go-back containers do NOT need food safe bags?
False
How do we stage OS?
In a tote
How many tote audits should be performed daily?
15 (5 AM, 5 RE, 5 FR)
What is the goal for OMW Destage?
80% or higher
What is Route Adherence?
Measures how accurately shoppers are following the route as designed.
Are water bottles allowed on trolleys?
No
What is Scan, Bag, Scan?
Scan the item, bag the item, scan the tote
What timeframe is Primetime measured for Pickup?
2p-7p
What is the goal for Route Adherence?
93% or higher
How many points is Perfect Orders towards the E-composite score?
30%
How many points is Food Safety worth towards the composite score?
10
What is Drop and Go?
Backroom associate stages all trolleys
What does PSR stand for?
Pickup Standards Review
What is the goal for Percent Effective?
95% or higher
What is an On-Time Order?
Orders that are 100% PICKED 15 minutes prior to the pickup window.
What should be the internal temp for a hot chicken?
Over 165 degrees
What is the Best Practice for picking Service Counter?
Select on trolley route
What is the application used to report issues with mapping/routing/item size issues/ etc.?
BiWay
What is the Composite Goal for Perfect Orders?
57.45%
What is NPS?
Net Promoter Score- based off customer satisfaction surveys- the % of customers ranking 9 or 10 ranking.
How long can Hot Chicken be left in a warmer?
Cannot exceed 4 hours
What are the 5 components to a prepped trolley?
CMS, CMS Battery, 9 totes (with bags), Prowave bags, Food Safe Bags
What does 5S stand for?
Sort, Straighten, Shine, Standardize, Sustain