When you make eye contact, smile and greet a customer.
What is ENGAGING
NOW - SMILE at your other TEAM Members!
100
The process of delivering positive experiences and creating loyalty.
What is Customer Service
100
A term for when you turn a customer into a purchaser.
What is Conversion
100
Free,Sweepstakes,Prizes,Discounts,Extended Return, and invites to special events!
What is My Pier1 Rewards?
Its all about FUN. BENEFITS for our LOYAL SHOPPERS.
100
The amount of product being sold per POS transaction
What are UPT's?
200
78% of consumers wont make a purchase or even return to a store if they have had .....
What is a bad experience?
DAILY DOUBLE***
Give 3 ways to influence a customers experience to make it exceptional!
200
An important type of Question that requires more than a “yes” or “no” answer – is one of the most important parts of customer service.
What are Open-ended questions?
These make the questioner sound like they care more about the answer, and require more thought from the answerer.
200
A seasonal time when a majority of product is moved into or around the Pier1 Store.
What is Transition?
200
A product defined by the DC that can not be put on HOLD and can not be returned.
What is a Final Sale Tag?
200
A smile, head nodding for understanding, avoiding eye contact or crossed arms.
What is body language?
300
Customer who are guarded, example: not sure if product will go in their home, if it will fit in car, or partner will like?
What are customer Barriers?
*** DAILY DOUBLE*** - double points
Give two examples of Removing barriers.
300
The method of positive interactions, engaging, creating experiences, and putting customers first.
What is EXCEPTIONAL service, or going the extra mile?
Give an example of exceptional " Service" or extra mile?
( No Coupon examples - please)
BONUS - * Surprise gift for team!!
300
Product line for Joanna Gaines Collection
What is Magnolia Home?
300
Must be presented by the Pier1 customer at POS for validation by the associate.
What is a discount coupon or offer.
300
A term for Engaging with customers, showing them product, giving ideas, showing how things work and having events - fun!
What is Play and Learn?
400
Phrases such as : I will find out, I would like to check, Have you considered this as an alternate - let me see if I can order it for you... all REPLACE this single word.
What is NO?
Example: Customer wanted an umbrella stand. There were none available and associate sold a beautiful vase for the purpose instead.
400
The customer know exactly what they want.
What is Explicit Needs
400
You have checked a product that is not available for another 2 weeks. The customer is in no hurry to purchase.
What is a SKU WATCH?
Explain in 30 seconds how it initally works for an additional 50 points!
Another team can Steal your points if they can add 2 pieces of additional information that your team has missed.
400
Usually 45 or 60 -
Exception - Wednesday, Jan. 31 2018, or 60
What is Extended Holiday Policy?
Extended Return Policy applies to (which ever is the later date). purchases between Wednesday, Nov. 1, and Sunday, Dec. 24. for my P1Rewards Members.
400
Applying this piece, prior to the button tag, in order to protect sensitive products such as mother of pearl.
What is the adhesive tag?
500
Build Relationships, Engage, Make Happy, Have Fun, Play, Do the Unexpected
What is putting the Customer at the Center of everything we do?
Add extra 10 points - up to 50 points, with examples of how put the Customer at the Center.
500
The start year for the First Pier1.
What is 1962?
Trivia - no sorry Daily Double points...
and we use this number each day!