Conflict Resolution
What is a conflict?
A. A serious disagreement or argument
B. A solution to a problem
C. A convention for people who watch flicks
Answer: A serious disagreement or argument
Always wash your hands…
A. Before preparing food
B. After touching raw meat
C. After touching your face or body
D. Before eating
E. All of the above
Answer: All of the above
Bonus: How long do you need to wash your hands for?
All of these are parts of self-advocacy except...
A. Speaking up for yourself
B. Knowing your rights
C. Refusing to ask for help
D. Problem Solving
Answer: Refusing to ask for help
True or False: Self-Determination is the process where a person controls their own life.
Answer: True!
*Bonus Question: What is an example of something you can control in your life?
What color is Pinocchio’s hat?
A. Green
B. Red
C. Blue
D. Yellow
Answer: Yellow
Bonus: What color is the stripe on Pinocchio’s hat?
Which of these is NOT a way to dealing with conflict resolution?
A. State the problem
B. Come up with a solution to the problem
C. Leave the problem alone
Answer: Leave the problem alone
FILL IN THE BLANK: To avoid getting broken shells in the bowl, it's better to crack eggs on a _______ surface like a countertop, than on the rim of the bowl.
Answer: To avoid getting broken shells in the bowl, it's better to crack eggs on a FLAT surface like a countertop, than on the rim of the bowl.
True or False: Advocating for yourself at work helps ensure your rights are not violated and decreases your stress.
Answer: True
Internal or External Locus of Control: You accidentally knocked over a vase while cleaning at The Restore. You say, "That wobbly table made the vase break."
Answer: External
What is the cat’s name in Pinocchio?
A. Perry the Platypus
B. Figaro
C. Alexander The Great
D. Santa Barbara
Answer: Figaro
TRUE or FALSE: Some valuable skills that we learn from practicing conflict resolution include assertiveness, active listening, empathy, and mediation.
Answer: True
Which one of these is NOT a safe practice when cooking in the kitchen?
A. Cutting with the knife facing away from you
B. Removing food from the stove while wearing oven mitts
C. Cleaning the floor of all spills
D. Cooking with loose fitting clothing.
Answer: Cooking with loose fitting clothing.
Advocacy Role Play: How could you ask for help on a worksheet when you are unsure of how to complete it?
(Write down your response on your whiteboard)
Answer: Answers may vary: Some version of "Can you help me with this worksheet please?"
Internal or External Locus of Control: When you take responsibility for your own actions and believe that you are in control of your own life.
Answer: Internal
*Bonus Question: Which statement is an example of internal locus of control?
A. "I overslept."
B. "The traffic made me late."
In what country does Pinocchio take place?
A. Rome
B. New York
C. Milan
D. Italy
Answer: Italy
Which of these is a way of dealing with conflict?
A. Blaming others
B. Agreeing to disagree
C. Using "I statements"
Answer: Using "I statements"
Suppose you're making a batch of chocolate chip cookies. If one of the ingredients is 2 cups of chocolate chips and you are doubling your recipe, how many cups of chocolate chips will you need?
A. 1 cup
B. 1/2 cup
C. 8 cups
D. 4 cups
Answer: 4 cups
Advocacy Role Play: How could you ask off for vacation at your job?
Answers vary: "Can I request off for vacation on [date to date]?"
Bonus Question: How far in advance should you request off?
What is the best solution to this problem?
Scenario: You need help on a worksheet.
A. Don't complete the worksheet
B. Complete it without help
C. Ask a staff for help
Answer: Ask a staff for help
*Bonus Question: Write down the best way to ask for help from a staff.*
What body part of Pinocchio's grows when he lies?
Answer: His nose
Why is conflict resolution so important?
A. Helps us understand how to deal with conflict
B. Develops relationships
C. Eliminates barriers
D. All of the above
E. None of the above
Answer: None of the above
Which of these is the correct abbreviation for measurement in pounds?
A. pd
B. MD
C. lb
D. oz
Answer: lb
Bonus: What is the abbreviation for Tablespoons?
Advocacy Role Play: A coworker is making fun of you because you made a mistake when stocking.
What should you say to your coworker to advocate for yourself?
Answers may vary: "It makes me upset when you make fun of me for making mistakes, I am new and still learning. Please don't make fun of me for making mistakes."
Internal or External: You applied for a job but you filled out the application too quickly and put down incorrect information. You say, "that application was too hard."
Answer: External
Which character sings when you wish upon a star?
Answer: Jiminy Cricket