Valentine's Day
After candy, what's the most popular gift consumers give on Valentine's Day?
Greeting Cards
Name the 2 GLP1 medications that we will now chase if the customer has the preferred INS/PBM or has filled GLP1 medication(s) with us before.
MOUNJARO and ZEPBOUND
Name all 5 of the approved HIPAA verification for phone calls.
Full Name, DOB, Full Mailing Address, Last 4 of SSN, or Email (only if verified).
What is the most recent medication that has been put on SLT Block?
BUDESONIDE 0.25 MG/2ML INH SOLN
What is Tabatha's cat's name?
Joann
How many heart candies come in a single box of sweethearts?
36
What is the newest update regarding PROLENSA eye drops?
There is now a generic available.
What is the correct process to follow if a customer's caregiver has called in, but cannot provide 3 pieces of HIPAA?
Let the caregiver know that you are unable to assist them at this time and they can call back when they are able to HIPAA verify.
If a customer is wanting MOUNJARO or ZEPBOUND and they have never filled a GLP1 with us before and they do not have the preferred INS/PBM, where should we refer them to?
Amazon Pharmacy
What are Marina's dog's names?
Tuna and Kenai
What Christian Martyr is considered the patron saint of lovers?
Saint Valentine
What is the contact phone number for NURTEC?
833-468-7832
How many pieces of HIPAA are required to work on an unverified chat?
2, we ask for 3, but customer only needs to provide a minimum of 2.
What GLP1 medications are affected by the most recent update?
ONLY MOUNJARO and ZEPBOUND all other GLP1 medications are unaffected.
Name at least 3 of the 7 new codes used for "Reason for Replacement."
DNR (did not receive), Cold Chain, PP Error, Damaged/Recalled, Return to Sender, Shipment delayed- past start date, Other.
The Leonard Bernstein Broadway musical "West Side Story" is based on what literary classic?
William Shakespeare's Romeo and Juliet
What is the new requirement when submitting an Update Arrival Date ticket?
You must quote GoodRx and get approval.
What is the hold time requirement for QA?
2 minutes! - Unless you have set clear expectations and then you should check on your customer every 5 minutes.
President's Day is coming up! Which mail carrier(s) will be closed on President's Day?
USPS will be closed. Amazon and UPS will still be opened.
Name at least 3 things you should include in your question when you reach out for help in the #customercare-question channel.
CID, Question, Name of medication, and/or Ticket numbers, shipment dates.
According to Billboard, what's the top love song of all time?
"Endless Love" by Diana Ross and Lionel Richie
What is the discontinuation date (month and year) for LEVEMIR insulin?
April 2024.
Name three places you can look to find communications to the customer.
Communications Tab, ZenDesk, and the Renewals Tab
What is the most recent update for Fill and Ships about?
Logic Update, the QTY and Day Supply no longer prepopulate depending on which reason code you use.
How many GLP1 medications does PP dispense? (You do not have to name them all).
10 Bydureon, Byetta, Mounjaro, Ozempic, Rybelsus, Saxenda, Trulicity, Victoza, Wegovy, Zepbound.