1
This feature is a Call Queue feature that allows customers to design their incoming call flow by choosing to ring one or more Hosted Voice extensions in various patterns when an inbound call comes into a particular number.
Hunt Group
Users who have their phone set to ring all of their available devices during business hours but to have unanswered calls forward to their department’s main number are using what feature?
Answering Rules
This feature allows individual users to transfer calls internally to pre-established call extensions so that any user with this feature enabled on their IP phone can pick that call up.
Call Parking
This feature is included with both Hosted and Digital Voice but the customer must have an available, unused DID in their account or purchase one from Pilot to enable the feature.
Conference Bridge
Caller ID allows customers to identify incoming calls, customize their outbound caller ID, and create and display an outbound CNAM, which is a customized name of up to how many characters?
15
This is the cost, per seat, to enable voicemail transciption.
$2/seat/mo
This feature allows individual users to receive calls on multiple devices at the same time, or in sequence.
Find me, follow me
Users can retrieve voicemails, edit voicemail settings, edit answering rules, initiate call forwarding, block calls, initiate DND, access a company directory, launch the web-phone, retrieve call recordings, and access other features through this.
Web Portal
Employees with flexible schedules, those who work in multiple locations or share desk space and need to log in and out of IP phones fluidly can benefit from this feature.
Hot Desking
I want my desk phone to ring first, followed by my cell phone but another one of my colleagues prefers that both her desk phone and cell phone ring simultaneously. Which feature can accommodate both of our preferences?
Find me, follow me
This feature allows individual users to view the availability of other users via their IP phone and is generally used by receptionists who transfer calls directly to users.
Busy Lamp Field
Users can opt for the use of a headset or their computer audio in lieu of their handset using this Hosted Voice feature
Web-based phone
The DND feature can be activated in 2 ways. What are they?
Typically used by call centers, support teams, sales teams, and businesses with a higher inbound call volume; this feature allows multiple callers to be placed in a sequence where the calls can be answered in a predetermined order.
Call Queues/ Automatic Call Distribution
This feature that allows for voicemail messages to be written into text that can be sent to a designated email address
Voicemail Transcription
This must be launched in order for calls to ring inbound to a user.
SNAPMobile Window
There are 7 features that are available to Hosted Voice customers that are not available to Digital Voice Customers. Name 5.
Hot desking, extension-based dialing, Busy lamp field, Paging, Call monitor, whisper & barge, Web portal, Call Recording
Only users given the designation of call center supervisor have visibility into the active and historical calling activity of their agents, can edit available agents within queues, and have access to these 3 features that are often used as training tools.
Monitor, whisper & barge
This is the cost to enable SMS and MMS on a per-user basis
$2/DID/Mo
Though Pilot Digital Voice customers will have access to 15+ features, most will need to be accessed using these.
Star Codes (additional 100 points if you can name the official name of star codes from Voice 101 Jeopardy)