DATE
WHERE IS THE DATE DISPLAYED
ON THE CUSTOMERS MONTHLY BILL
What State do we handle Pipp for?
OHIO
How often do I reverify
Annually EXCEPT when there are changes in household income.
Can I receive HEAP while on PIPP
YES!
What is the grace period
60 DAYS TO VERIFY OR CUSTOMER IS REMOVED FROM PROGRAM
What is Your PIPP Plus reverification date
the date by which you must complete documentation of your income
What are the 2 options I have to reenroll if I forget to reverify?
If I don’t have any changes to my household size or income how soon can I report it?
When a PIPP Plus customer receives HEAP assistance...
The regular HEAP benefit will be credited to your total account balance
Accounts are dropped from PIPP Plus
via an electronic file to AEP
What is our PIPP Plus anniversary date
the calendar date when your arrearage credits are calculated
Where can changes to your PIPP installment amount will be reflected
On the next Bill
When do I report household income change
Immediately
If you are on a disconnect
You should reach out to the local agency
What accounts are included in this process
300 Notes
When is a customer's bill due on Pipp
the day before the meter reading
What 2 States have Pipp
OHIO & Virginia
Where online can I reverify or update my PIPP info?
You can reverify or update your PIPP information either in person at your local Community Action Agency or online at energyhelp.ohio.gov.
If an account is dropped from PIPP Plus as the result of not being current with the anniversary process..
You may be eligible to participate in Graduate PIPP Plus
May I have a payment arrangement on Pipp plan
If Pipp than is deactivated
When is pipp payment late
the the meter is read
What state do we not handle Pipp Calls for
Virgina, these calls are handle by VA Pipp trained reps ONLY
Where can customers see PIPP information..
Each month the following information will be printed on the PIPP Plus customer’s bill, according to their status.
WHO HANDLES PIPP ACCOUNTS
HOC - HURRICANE OPERATIONS CENTER
Ext: 307
NOTES:999