Error Prevention
When opening a provider at an alternate center, you need to ensure this is set to allow for booking.
When sending InBasket messages you should double check to include this before sending.
What is the correct schedulers name is attached?
This is where the HealthPlan Templates are housed.
What is the HealthPlan Template Library?
This function in HealthConnect is used to add members to a waitlist for an earlier appointment time.
What is Fast Pass?
(TRUE/FALSE) When executing the Bulk Cancel Report, the number of results are shown at the lower left hand corner.
What is FALSE, lower right hand corner?
When you do not fully understand the ask or task at hand you do this to ensure full knowledge.
What is ask clarifying questions?
(TRUE/FALSE) when converting from F2F to Virtual we send InBasket message regardless of whether we cancel members or leave on schedule.
Fast Pass cannot be seen from which view in KPHC that PSMD Schedulers work in?
What is Edit Template?
(TRUE/FALSE) PSMD Schedulers can cancel members on immunization schedules for call outs.
What is FALSE? we DO NOT Cancel unless directed by PSMD Management
All schedulers should have their private report saved (with name/intials) here in KPHC.
What is the My Report (Bulk Cancel Report)?
This webpage implemented a Single Sign On access in October.
What is QGenda?
Program Office has placed these holidays on ALL DAY Holiday for staff but KPMAS Clinics/Office are open on these holidays and should have ALL DAY Unavailable holiday time removed.
What is Indigenous People's Day/Columbus Day and Juneteenth?
For SAME DAY Short Notice provider call out, PSMD will call members during this time frame.
For HP Providers and staff, PSMD needs approval from these two people when receiving requests for closures more than 48 hours from date of request with impacted members.
Who are the VPs and Directors?
This is a PSMD resource that houses most of our daily tools in one place.
What is the PSMD SharePoint Site?
When referencing templates via email this should be included to provide clarity.
What is a screenshot of the template being discussed?
After Nov 14th, VMC Intake scheduler will no longer be in use and will be switching to this.
What is Get Care Now (GCN) schedules?
If the Super Scheduler cannot find an appropriate AUC FU appt the PSMD Scheduler will be called to do this.
What is convert a time-specific SD Block to a HOSP AUC FU block?
When a newer appointment is offered via Fast Pass the member has this many hours to accept.
What is 4 hours?