Communication
What rule should you follow reaching out to a candidate?
What is 3,2,1?
We are asking everyone who is in clear company to provide GREAT communication. This can vary in multiple ways but typically we would like everyone to call 3 times! Email and text is personal preference.
What section is a candidate in when they first express interest into a position with Arcadia?
What is New Applicants?
What needs completed before moving someone to hire?
What is TB Test, Criminal Check, Proof of residency.
The first TB must be read, Criminal Check must have no prohibited offenses and valid proof of residency.
Who is the should be the point of contact for candidates in the process hiring for each office?
Who Danielle, Kenna, Kathy and Karli?
These lovely ladies should be the point of contact for candidates coming through the system. If we notice that people are getting behind, the SC or AD can tag in.
When you reach out to a candidate and they respond back, how long should wait to respond?
What is ASAP?
The more communication, the hire the chances are that we see the candidate through the process. 24 hours in maxed allowed time besides if they respond back late on Friday. If they respond after closing on Friday, respond first thing Monday
When either completing a phone screening or scheduling an interview does the applicant need to have application filled out prior to the interview? (True or False)
What is False?
Every office is equipped with a Kiosk computer and we are able to pull up the application while conducting the interview. If you completing it outside of the office take picture of our QR code. They will be able to scan the picture and it will pull the link up on their phone.
What is Yes?
The aide can get paid up to 2 hours for onboarding/ oreintation.
Who is in charge of scheduling a new caregiver once hired? ( Murrysville question)
Who is KIMBERLY MICHAELS?
A candidate reaching out because they are not liking the starting pay rate, what you should you bring up before dismissing the candidate?
What is our Benefits?
Explain to the candidate that we offer Daily/Weekly Pay, Health, Vision, Dental, Paid Travel Time and Mileage Reimbursement. At the moment you can also offer the Bonuses.
You have three pending new hires and everyone submits the required documents to be officially moved to hire. Can send everything at once to those candidates?
What is Yes?
Clear Company gives you the option to complete bulk on boarding at once.
Who should you contact about getting your two year proofs approved?
Who is Brandi Smith?
Every proof of residency needs to be approved by Brandi Smith, Cassi Burham or Felisha Reich. Please email Brandi and CC. Cassi and Felisha.
Who can help with getting new ads posted for clear company?
Who is Gilliane LeJeune?
If you email her and say " Hey Gilliane, I need a new ad posted in Kittanning, PA zip code 16201 for the VA Caregiver rate $13.50" She will get is on her list and typically goes up within a week.
You have a very strong texting conversation with a candidate and all sudden you a ghosted, What should you do?
Switch up the communication with that candidate, sometimes they forget or got distracted they were in middle conversation.
You are looking for a new candidate in a particular area, does clear company give you the option to sure by zip code?
In clear company you can go into advance searches and type in the zip code. This will pull every candidate that applied in that area.
A new hire is calling asking for more hours to fill there availability, what tool can be used to find near by clients?
What is Staffquest?
Staffquest is great to use if the aide is wanting more hours or if aide calls off. Aides will show up if there availablity works with the clients.
Who is the person keeping track of new hires in Pennsylvania but does work in the our offices?
Who is Julie Fotta?
What if you had a candidate in your Clear Company not in your area, for example in Philadelphia. Should you still reach out?
What is Yes?
The candidate could be relocating to your area and is process of finding a job prior to moving.
You have a candidate that reached out interested in position however they were moved into the dispositioned in Clear Company. Are you able to continue with a process?
What is Yes?
Reach out Gilliane and she will be able to move the candidate to whatever section you need her to.
What is the best way to retain current employees?
What is communication?
Communication is key to making you office successful. Calling and emailing is best form.
When calling a candidate in clear company what should place in the candidate profile?
What is Note?
When Julie, Brandi or myself look in clear company and see no notes, that is not a good sign that we reached out. Please make sure to document them.