Ergonomics
Define a "pelvic tilt"
bending knees slightly and pulling in abdominal muscles
Leaning forward during a conversation might communicate: "I am _______ in what you are saying."
Interested
Paraphrasing to summarize the meaning of what has been communicated is known as:
Reflective listening
The psychology of getting along with others is referred to as:
human relations
What is your personal ability to turn setbacks into comebacks? __________
Resilience
What condition occurs when tendons become inflamed?
Tendonitis
The nearness of another to one's personal space is known as: ______
Proximity
Concerns such as being late should be addressed with the client after the service in ________
A private setting
When a professional is able to keep their emotions in check in the workplace they are showing: ______________
emotional balance
Brenda doesn't gossip, isn't secretive and matches her words with her actions. She can be described as a person with _______
Integrity
An inflammation of the fluid sac that lies between a tendon and skin or bone is called:
bursitis
Pronouncing words clearly, precisely and accurately is referred to as:
enunciation
Why would an esthetician use the "I" versus "You" technique while handling communication challenges with their clients? To avoid ______
to avoid placing blame
Your own personal system of moral principles and values is known as: ____________
Personal ethics
How would trust be diminished within a work environment?
Telling half-truths
____________ may occur by holding heavy objects, reaching for products on supply cart and doing repetitive massage movements.
Shoulder strain
Varying the tone of your voice when speaking is called:
inflection
When responding to a request for an esthetics service you cannot perform, you should ______
Say "no" in a tactful way
Proper conduct in relationships with your employer, co-workers and clients is known as: ___________
professional ethics
Why is your choice of friends an important life choice? What 3 things do they influence?
they influence your language, values and goals
What does RSI stand for?
Repetitive Strain Injury
The tempo used during a verbal exchange is called the:
Rate
If a person matches their actions with their words, it is an example of: _______
Integrity
A deep admiration for someone or something is referred to as:
Respect
Negative aspects of our personal character that we're unaware of, but others can see are referred to as:
blind spots