The Fine Print
This is the specific number of days a customer has to add Pixel Care+ after purchasing their new device.
What is 60 Days?
What is the name of the company who is the official service provider?
Who is Asurion(or Ubreakifix)
This type of payment plan for Pixel Care+ is only available online post-purchase, not at the Point of Sale.
What are monthly plans?
The deductible amount for "all other" accidental damage repairs or replacements (like liquid damage) under the standard plan.
What is $99
What are all the eligible devices for Pixel Care+
What are Pixel Phones, Watches, Tablets, and Fitbits
Unlike phones, these specific devices cannot be repaired in-store and must be mailed to the provider for service.
What are Pixel Tablets?
The number of accidental damage claims a customer is allowed to make while covered.
What is unlimited?
True or False: Pixel Care+ can be added to any used or refurbished phone brought into the store.
What is False?
Coverage for mechanical and electrical breakdowns only begins after this specific period expires.
What is the manufacturers's warranty
To add Pixel Care+ during the checkout process, a customer must be signed into this.
What is a Google Account?
Under Pixel Care the deductible amount for common repairs like cracked screens and standard batteries.
What is $0
While standard Pixel Care+ covers accidental damage, this specific version is required to cover a phone that was left in a taxi or stolen at a gym.
What is Pixel Care+ with Loss & Theft
While accidental damage is covered, these types of repairs, specifically for cracked screens and batteries—now carry this dollar-amount deductible.
What is $0
This is the very first step a customer must take before they can receive an in-store repair.
What is filing a claim?
For a Pixel 10 Pro, this is the total upfront cost for a 2-year standard Pixel Care+ plan (without Loss & Theft).
What is $239?
When handling the "It's too expensive" objection, you should remind the customer that this one-time repair often costs more than a full year of coverage.
What is a screen repair?