Marketing & Digital
ACE
Customer Recovery & Culture
Speed & Real Time Prep
GES
100

This is Pizza of the Day for Sunday.

What is Triple Crown?

100

This is the maximal amount of medium dough pans in a proofing stack.

What is 7?

100

The Acronym B.L.A.S.T stands for?

What is Believe, Listen, Apologize, Satisfy & Thank?

100

This is the standard production time.

What is 3 minutes?

100

This is what G.E.S. stands for.

What is Guest Experience Survey?

200

This is what you get when you order a Triple Treat Box? (name all items inside)

What is 2 medium pizzas, 8 boneless bites, regular breadsticks, 2 dips?

200

This is the number of flies that will trigger a deduction of pest activity.

What is 10?

200

Food tastes spoiled, hair in food, foreign object of food are all examples of this level of customer comment/complaint through MarketForce.

What is level 1?

200

This item is completed twice a day to ensure you are ready for peak.

What is the Ops Diary?

200

This is the new target for OL B2B.

What is <10%?

300

This is the number of online orders of $10.99 or more a customer must place before getting a free pizza with Hut.

What is 5?

300

In 2018, Handwashing deductions have occurred in ___ % of audits.

What is 8%?

300

On the back of our Canada Recognition Cards, these 3 headlines define “OUR CULTURE”.

What are: Team together, Believe in all People & Recognize?

300

This is the new minimum Carry Out and Delivery ETA standards.

What is 12 minutes and 22 minutes?

300

This is the difference between the Coaching Report and the Period End Report.

What is weekly and monthly?

400

This is the minimum number of 2 topping medium pizzas someone must order in the new $8.99 promotion to get them for $8.99 each.

What is 1?

400

This is the amount of hours a cold ingredient can be placed at room temperature.

What is none?

400

We partnered with this organization in improving Childhood Literacy in 2017?

What is: First Book Canada?

400

This is how you calculate total drivers required for peak.

What is delivery transactions divided by 3?

400

This is the email/report you use to follow up with Customer Complaints on SMG.

What is the Winback Alert?

500

This is the number of National online deals we have at pizzahut.ca currently.

What is 11 (12 if you count TTB)?

500

Pre-bumping an order will get you this deduction on an ACE evaluation.

What is “Data Integrity”?

500

Should a team member feel uncomfortable dealing with a customer concern directly – this 3 step method is outlined in the No Problem Matrix.

What is “Ask”, “Review” and “Compensate”?

500

This is the maximum drive time for your trade zone.

What is 8 minutes?
500

This is the current OLOSAT and OL B2B as of June 18th.

What is 49% and 17%?