Ops Scorecard
What is Mitra's over all goal for score card this year?
4.5
How many days of information should be on the Oil Tracker?
7 days
plus the date of the last time each fryer was changed.
Never erase the entire tracker
How many complaints per 10K can you get for a 5 on the scorecard?
0.5
How many L1 is a fail
10 or more
If you pass Food Safety on ROCC how much additional points are given to your overall score?
0.5
What is the Completion goal % for routines on ROCC?
90%
What are 3 of the 7 Categories on ROCC Taste?
Breading to standard. Racking to standard. Cooked to Standard. Correct Appearance. Held to standard.
Team members trained.
Equipment Functioning, maintained, certified to operating standard.
Give 5 Examples of L3
No hot water, No working toilet, No power, Drains backing up, No ice available, No thermometer available or calibrated. Sick employee, No Sanitizer or incorrect concentration, No refrigeration, Product not at temp, unopened food past is expiration, improper handwashing, no blue bandaids or gloves available, Pest infestation, Wiping clothes not kept separate.
What is 1SAT (or the equation)?
Survey OSAT + Public Reviews OSAT
divided by 2
or
Average of receipt/digital surveys + Google Reviews
How many times should the Safe count worksheet be filled out?
3 times per day
open
shift change
close
What has to be on a complaint for it to count as a taste complaint?
Primary issue must list "Taste"
Is improper uniform a Food Safety or Brand Standard
L1 Food Safety, including Hats, Hairnets and jewelry -no watches, bracelets or rings, (except plain band)
Which 4 Categories are weighted 20%?
Fully Trained
1SAT
ROCC Taste
SSS Growth
What is the minimum oil visibility for:
Open Fryers and
Pressure Fryers
Open Fryers - 2
Pressure Fryers - 1.5
When making new/fresh breading, how many times should the flour and seasoning be hand mixed before sifting twice?
20 times
What is the minimum Hot holding temperature?
135 degree Fahrenheit
If you have no ROCC during the period, and all categories except "SSS" are a 5.
What is the lowest score you can get for SSS to get a 4 overall score?
Because of the weighting change
SSS could be a 1
Below -2% sales growth
14 locations in our region had 100% of Routines for week ending 4/7, was your location part of the 14?
193, 196, 197, 198, 200, 201, 203,
208, 210, 219, 223, 227, 229, 230
How many locations in our Region Received a 5 for Taste complaints last KFCC period?
6 Locations:
193, 198, 199
200, 218, 222
How many Locations will be getting a 4th ROCC this year?
10% - Random
Unless you fail 2 ROCC consecutively.