TOURS/INFO CALL
what age can you sign up for a memberships?
13+
13/14 must be with an ADULT
15+ may come by themselves
what is the 5/10 rule
10 feet = smile
5 feet = greet
What is the PF dress code? employee wise
PF shirt purple shirt, black,tan,blue, and grey dress pants, black/brown belt, closed toed shoes, nametag
What does it mean to deliver +1%?
Going that little extra above the expectation of customer service with our members.
how much and when would the annual fee be?
$39
2 months after the initial sign up date on the 1st
If a member comes in and wants to freeze/cancel, after the billing deadline, will they still get charged?
Yes. If a member does not meet the billing deadline it is too late to stop the payment. As they sign the cancellation/freeze document let them be aware of that.
What are the 3 steps to creating "Raving Fans?"
1. Decide what you want. 2. Discover what the customer wants. 3. Deliver your vision, Plus 1%!
when should you mention chris's classes ?
everywhere but the blackcard spa, lockerrooms and cardio deck
what is 25 points on the tour sheet?
"how'd you hear about us?"
what is RFC? & how do you handle the situation?
Returns for collections
the member will have to pay off their overdue payment, if they wish to still be a member they must be rewritten
Tell us about a time you received above and beyond the +1 customer service
An agreeable +1 example gets the points!