JOB TASKS
When should I use the info call script?
On every call!
What are the two memberships we offer?
Black Card and Classic
How many hours' notice do you have to give when calling out?
At least 4
What parts of the equipment need to be cleaned?
Everything!!
Who is the first person you should contact if you need assistance?
Dylan
When someone enters the gym, what should we offer them?
A tour
What are the costs of our memberships?
$25.05 and $15/month
What is our cell phone policy?
No cell phones/headphones
What is the proper procedure for cleaning?
Dust, Wipe, Vac, Mop
Why do we have an info call script?
To ensure we give every member the same experience when they call the club
True or False
If someone has an overdue balance, they are allowed to use the gym one time before having to pay.
False
When does the annual fee come out?
Two months after signing up on the 1st of the month
True or False
Crocs are allowed if they put them in sport mode
FALSE!!
How will you know what to clean during your shift?
What are our hours?
24/5 Monday 4am - Friday 9pm
Saturday and Sunday 7am-7pm
Accountable, Driven, Passionate, Ambitious
What form/forms of payment do we require when signing up for a membership?
Brick and Mortar Bank Account, and a Debit or Credit card
What is the proper dress code?
Tucked in PF shirt, name tag, black/khaki dress shorts/pants, and a black/brown belt
True or False
If you are working alone, you do not have to clean
FALSE!
What are the three different ways to cancel a membership?
In person, letter in the mail, through the PF website
What does PITCH stand for?
PE@PF, Info Calls, Tours, Cleaning, Hi's & Byes
Do we offer any discounted memberships?
Yes
What sheet at the desk should you fill out if you need assistance with something?
Communication Log
What is the red solution we use to clean equipment called?
HDQ
True or False
Planet Fitness allows service animals
True