Name the four activities in the Management Process
What is Planning, Organizing Coordinating Staffing, Leading Controlling, and Evaluating
100
This term is the price for an overnight accommodation, as determined by front office management, for a particular room or room type
What is rack rate
100
A financial statement that provides important information about the results of hotel operations for a given period of time.
What is the income statement?
100
Name the tools used in front office operations
What are the daily report of operations, occupancy ratios, rooms revenue analysis, income statement, rooms schedule, rooms division budget reports, operating ratios, and ratio standards
100
It is expected that one bring these to class upon class disruption by a personal cellular device.
What are cookies, candy, or treats
200
This is the most important management function in any business
What is Planning
200
This special room rate is offered to companies that provide frequent business for an individual hotel or hotel chain.
What is commercial rate
200
The process of predicting events and trends in business; typical forecasting for the rooms division includes room availability and occupancy
What is forecasting?
200
These ratios measure the effectiveness of the front office and reservations sales staffs in selling the hotel's product: guestrooms
What is the occupancy ratio?
200
If 'ifs' and 'but's' were candy and nuts we would all have a..
What is Merry Christmas
300
This function includes determining the order in which tasks should be performed and establishing completion deadlines for each group and subgroup of tasks
What is Organizing
300
This room rate is reserved for people who may have kids
What is a family rate
300
The number of rooms occupied by more than one guest divided by the number of rooms occupied by guests
What is the multiple occupancy percentage
300
This relates to the number of rooms sold or occupied to the number of rooms available during a specific period of time.
What is the occupancy percentage?
300
This particular learning style was used throughout the semester in this Front Office Operations class.
What is student centered or student oriented
400
This task involves recruiting applicants and selecting those best qualified to fill positions
What is Staffing
400
This room rate that includes a guestroom in combination with other events, activities, or services
What is a package plan rate
400
A bottom-up approach to pricing rooms; in determining the average price per room, this approach considers costs, desired profits, and expected rooms sold.
What is the Hubbart Formula?
400
Number of rooms occupied by more than one guest
__________________________________________
Number of rooms occupied
What is multiple occupancy percentage formula?
400
This class is the best class you've ever had?
What is Managing Front Office Operations?
500
Establishing room rates, forecasting room availability, and budgeting for operations
What are the three important front office planning functions?
500
This room rate is a rate offered to individuals who may belong to an affinity group. The rate may also be extended during special low occupancy periods to other guests to promote occupancy
What is a promotional rate
500
A report that summarizes the hotel's financial activities during a 24 hour period and provides insight into revenues, receivables, operating statistics, and cash transactions related to the front office
What is the daily report of operations?
500
Total Room Revenue
_________________
Number of rooms sold