General concepts
Human Resources
Operations
Finance
Sales & Marketing
100

Planning increases uncertainty by encouraging managers to look ahead and anticipate change (T/F)

False

100

Hiring

Identification of needs, Publication of job offers, Selection interviews, Candidate evaluation , Hiring and integration process

100

Is the area/activity where the value added is generated (T/F)

True

100

Finance is a discipline that:

Deals with the study of the management of economic resources, investment analysis and financial decision making.

100

Marketing is:

A set of activities that a company carry out to create, communicate, deliver and exchange offers that have value for customers, partners and society in general

200

Business plans are documents that:

Set the overall goals of a business and the strategies to achieve them

200

Training and development

Identification of training needs, Design of training programs, Development of skills and competencies and Performance evaluation and feedback

200

A company produces products and goods (T/F)

False

200

Investment Management:

Evaluation and selection of projects and assets to maximize the value of the company

200
Sales is:

The process of identifying prospects and subsequently persuading them to buy the products or services offered by the company.

300

Business plans give...

Guidelines on how the business will be run

300

Performance management

Establishing goals and objective, Performance evaluation, Feedback and continuous development and Recognition and rewards

300

Industry sectors:

Primary, Secondary and Tertiary

300

Capital Structure:

Determination of the optimal proportion of debt and equity capital to finance operations

300

Examples of Promotion and Communication:

Advertisements, public relations and branding

400

Planning provides ____________ to employees and managers

Direction

400

Benefits and Compensation Administration

Salary and benefits management, Management of compensation policies and Management of insurance and additional benefits

400

A bank is an example of:

Service

400

FP&A:

Financial planning and analysis is a set of planning, forecasting, budgeting, and analytical activities that support major business decisions and the overall financial health of a company.

400

5 core marketing activities:

Research, Segment and classification, Production, Promotion and communication and Pricing

500

Planning sets the standards by which performance and results can be compared (T/F)

True

500

Organizational Climate and Culture

Fostering a positive work environment, Development and maintenance of organizational culture and promoting employee well-being

500

A lamp is an example of:

Goods

500

Controlling:

Budgetary control is the financial area to manage income and expenses. In practice, it means periodically comparing actual income or expenses with planned income or expenses to identify whether or not corrective action is required.

500
7 sales stages:

Contact,Qualify compatibility,Analyze prospect needs,Pitch,Proposal,Negotiate,Close