Plus Plan
Base Plan Pricing
$99/ month
What type of support options are there for Plus + Pro customers?
Phone, email (hospitality@tockhq.com), chat (in product)
Events Plan Pricing
3% + .99/ticket + standard cc processing (2.9% + .30/transaction)
What plans have Chargeback Protection?
Plus
Pro
Resy Payout Schedule + Processing Fees
The default payout schedule is automatic and daily with a three-business day payout speed, where the funds paid out daily would be from three business days preceding.
Resy does not add any additional fees for payment processing. You will see a transaction fee from our third party payment processor of 2.9% + $0.30 per transaction.
Term length for Tock reservation plans
12 months
What type of support options are available for EP, TTG and Plus Lite
email (hospitality@tockhq.com) and chat (in product)
EP Term Length
Pay to play- no term length, only processing and ticketing fees.
Is Chargeback Protection offered internationally?
NO. US only
OT Payout Schedule + Processing Fees
Stripe transfers funds from OT to the business account 48 to 72 hours after the transaction date for customers in the US, or within seven days for customers in Canada. CC Processing Fees for OT via Stripe are 2.4%
How much does it cost to add texting?
$19.99 (if under 200 covers daily) + $39.99 monthly
When does it make sense for a business to be on our Pro Plan?
When the business is processing more than 25k monthly in prepayment through Tock.
Which plans require manager approval to sell?
Plus Lite
How much $ in Chargeback Protection does Tock offer annually?
Which Resy plan allows for POS integrations?
Pro / $399 plan
Pro Plan Pricing
$749/month + 2% Tock fee (TTG only)
If a customer opts in for texting on a reservation plan, what features are included? Are any of these features included if they do not opt in? Explain.
Reminder text message- sent the day of the reservation/experience
2-way custom texting from the in-person waitlist
No. The reminder email and waitlist texting are not available if the customer does not opt in to the texting plan. There will be two emails- one confirmation and one reminder email that are included in all reservation plans.
What is the term length for a deal with a "3 free" promo?
15 months
What are the benefits of Chargeback Protection?
Up to 25k in chargeback protection provided to the business, no questions asked! This is complimentary for businesses to use. The guest will pay a small fee for prepaid reservations upon booking.
Describe OT Cover Fees- be very detailed
OpenTable charges a per-cover fee for every guest that books reservations through their “network”. This can range from 25c to $7 depending on where the cover is sourced and the promotion the operator is leveraging. Restaurants will typically pay thousands, if not tens of thousands, annually to OT.
"OpenTable charges $1 per seated diner for every guest that books through its website, app, or affiliate partners. If a guest books using the widget on the restaurant’s website, OpenTable charges $0.25 per click. Additionally, OpenTable creates ads on Google that often rank above the restaurant’s own website. If the ad gets a click, the restaurant is charged $0.75 each time. And even if a repeat customer uses any of OpenTable’s ads, widgets, or website to book, OpenTable doesn’t discriminate—the restaurant still gets charged regardless."
Tock fee + credit card processing
2% on any prepayment + standard credit card processing (2.9% +.30/ transaction)
If opted in, how much does texting cost for the Plus Lite plan?
$29.99/ month USD
What are our support hours? (Chat, Email, Phone)
Tock offers best-in-class, 365 support via phone, email, and chat. Our Chicago-based Hospitality Team is made of up ex-industry professionals who provide speedy support with unmatched quality for all Tock partners.
Phone: Monday - Friday: 8:00 a.m. - 11:00 p.m. CT, Saturday & Sunday: 9:00 a.m. - 9:00 p.m. CT
Email: Daily: 8:00 a.m. - 11:00 p.m. CT
Chat: Monday-Friday: Monday - Friday: 10:00 a.m. - 8:00 p.m. CT, Holidays: Closed
Who pays for chargeback protection? What is the cost?
The guest booking the reservation pays for chargeback protection.
On prepaid reservations:
Less than $50 = $1 order fee
$50-$149 = $2.25 order fee
$150 or more = $5 order fee
List all of Resy's plans + pricing
- Basic- $249
- Pro- $399
- Ful-Stack (Enterprise)- $899