This policy states that for all personal customers we require:
Full Legal Name
Street Address
Taxpayer Identification Number (if available)
Date of Birth
Home Phone Number
What is the Customer Identification Program (CIP)
100
You should always refer to this guide before starting the new account opening process in Streamline
What is the Account Titling and Documentation Job Aid?
100
The little icons at the top of an inquiry screen are called this
What are Related Functions?
100
It's where you access images of scanned documents
What is Synergy (or Document/Imaging Inquiry)?
100
The button you click to perform field maintenance on a customer or account
What is Edit?
200
In the eFunds policy it states that these cannot be accepted unless recorded in the Efunds system
What are paid closures?
200
Every new account prints an Account Agreement (Signature Form) and a _____________
What is a W9?
200
An asterisk
What is a Browser Jump?
200
It's the CIF field that drives online banking registration
What is email address?
200
The field that also needs updating when an account is reactivated from dormancy
What is Last Contact Date?
300
One of these must be signed by each customer when they have moved
What is an Address & Contact Change Request form?
300
These generate automatically when beginning the account opening process
What are account numbers?
300
These were designed by the bank to give us one area to view the most frequent fields of information
What are Custom Tabs?
300
It's the path to take on The Compass to access electronic copies of all forms
What is Quick Reference > Documents & Forms > Retail Ops Forms - Platform/Supervisor
300
Accounts that are part of a combined must have these in alignment
What are Statement Cycle, Service Charge Cycle, and Interest Cycle?
400
All scanned legal documents must contain this phrase
What is I Attest To True and Original Copy?
400
Makes the account eligible to be part of a combined statement, and automatically links it to any other combined statement for the Primary person
What is Yes in the Include on Combined Statement field?
400
This opens automatically with every account inquiry
What is History?
400
The Director of Retail Operations and the person who heads up the Retail Help Desk
Who is Diane Goyette?
400
Two of the three maintenance functions on the File Maintenance Request form that require a customer's signature
What AFTs and Sweeps?
(or safe deposit box automatic payments)
500
Located here you may obtain and print account agreements and disclosures
What is your bank's website?
500
Make sure you change this if you cover another office
What is branch number?
500
It is recommended to have these functions auto start in Xperience when you open the program
What are Silverlake Browser and Customer & Account Inquiry?
500
The application for ATM functionality
What is PassPort?
500
The day you open an account you can edit the account setup in this Streamline menu option