LEFT TO OUR OWN DEVICES
This application provides a unified framework for device integration in athenaNet.
athenaNet Device Manager (ADM)
This is the new application we use to monitor end-user performance.
AppDynamics
This form is responsible for the majority of alignment-issue type cases that hit the Printing queue.
The CMS-1500
AT&T, Verizon, & Charter are all examples of these, which are the cause for the majority of athenaNet Down cases.
ISPs
This device processes chip credit cards.
Ingenico
Slowness/Performance issues that our friends in AHI can’t replicate get sent to this queue.
Non-reproducible Slowness
This command is often used by our clients to print a page in athenaNet, but sorry, we don't support it.
CTRL+P
Clients should be lead to this (somewhat) new page to monitor database health when experiencing an outage.
The status page
We use this tool to look for trends in payment issues/errors in a practice (or department).
e-Payment Activity Report
This is a computer network diagnostic tool for displaying the route (path) and measuring transit delays of packets acrss an Internet Protocol network.
TRACEROUTE
The Printer Alignment Test Page is a good way to line up your claims, but don't try going there if you have this setting turned on - it won't work.
This brand new ____-to-_____ process will allow the client to directly go to Product Knowledge when they have a down situation.
email-to-case
This tool checks MID setup, Implementation status whether they are set up for Ingenico and/or check processing, and what cards are accepted.
Merchant Groups (in Settings/Admin/Root Admin)
Contrary to popular belief, this "thing" that Al Roker is famous for reporting does NOT affect your WiFi.
The Weather
Want a label printed? Make sure you have one of these.
DYMO
This three letter acronym will always be remembered for what caused a significant down situation in early May 2018.
DNS