EIDL
Caller has not heard from a case manager and has not reached out to any one what is the first step?
PDC.Accountscovidloanclosing@sba.gov
What to do if a SBA contractor calls in with a Guide House email?
Advise team lead/ manger and then escalate to team manager/lead
who do we transfer to if the caller reports the borrower has passed away?
DLSC
What is Devon's Favorite football team?
Lions
your in a race and pass the person in second what place are you in now?
2nd
When a caller needs their loan closing documents who do we refer them to?
Disastercustomerservice@sba.gov
How do we unlock a lenders account if their AO is inactive?
let them know the AO needs to call in get their account unlocked, once unlocked we can then unlock the lenders account
Who do we transfer to if the caller needs business address updated ?
DLSC
Where does Dylan live?
Ohio
what is the smallest state in the U.S?
Rhode Island
What is a balloon payment?
The lump sum payment at the end of the thirty year loan.
what are the 4 trouble shooting steps?
confirm the computer and browser
clear cookies/ cache
private browser
restart their laptop
Who do we transfer to if the caller states their SSN is incorrect?
DLSC but it this is depending on the code they may have to email DCS (needs to mention DLSC for points)
What smell has Permanently traumatized Monica Fuller as a kid?
Nacho cheese and Cool ranch Doritos (either or is acceptable)
what U.S President had the shortest term?
William Henry Harrison
What date did the EIDL program end?
may 16th
what are Birmingham disc hours?
9:00 am to 5:30pm
What do we do if the code for the servicing center says 9030 Fort worth Texas and the caller needs their servicing center?
Advised them to contact DCS as they have not been moved to a servicing center yet
Name one of the two shows that Jesse welch has mentioned in the chat ?
Letterkenny or Dr. Who
What is the biggest state in the U.S ?
Alaska
what is the EIDL number? (without looking)
833-853-5638
what is El Paso servicing center code? (without looking)
0632
who do we transfer to for a 1502 report?
FTA
What kind of dog does Andrew Portnoy have?
Presa Carnaio
What is the name of the our national anthem?
The Star Spangled Banner