Customer Champions
Customer Call Champion
For the person who joins customer calls on the fly. Making updates to docs in real-time, and bringing the customer's voice to the forefront of the support experience.
Joy
Bug Bounty Hunter
For the person who bashes the most bugs before features go to preview, ensuring the quality of the product is high and the customer experience is smooth.
Nick
Design System Defender
For the person fearlessly diving into the design system and process. Passionate about creating the best user experience through copy and design.
Farhana
Gathering Guru
For the person who instills JumpCloud’s culture by bringing work together. An opportunist who coordinates people and places so that relationships are built, and nurtured.
Sweta
The Customer Ninja
For the person who is on the most customer calls and has already adjusted his roadmap to accommodate the customer’s requests and processes his PIMs so diligently.
Baris
The Approval Magician
For the person who makes sure that they have talked to every stakeholder even before the I&DR and prep the team to have a smooth, uneventful I&DR.
Neeraj
Aptitude Archaeologist
For the person who continues to uncover strengths and leans into them. Has an attention to detail, and embodies JumpCloud’s value of 1% better everyday.
Ashwini (Ash)
Multitasking Maven
For the person who collaborates with the most PMs on different features. Multitasking on different priorities, but always staying on top of releases.
Akshay
The Chief Cat Herder
For the PM who not only raises cats at home, but also successfully aligned Engineering, Sales, Marketing, IT, Product, Executives, Customers on a major change where everyone had an opinion and successfully released the feature to customers.
Urvashi
The Scope Shield
For the person who bravely said "Thanks,but not right now" to a stakeholder’s idea to protect the team’s bandwidth.
Derek
The Silent Myth Buster
For the PM who used data to prove that a "commonly held belief" in the company was actually wrong.
Pradeep
Self-Starting Superstar
For the person who is independent and hit the ground running from the start. Knows the process well, and simply gets things done.
Subharthee
The Customer Whisperer
For the person who can understand the customer's problem intimately and find solutions in JumpCloud in the most unique ways
Pedro
The Racer Shield
For the person to fiercely guards the process and makes sure things don't slip through the cracks.
Sasha
The Experience Alchemist
For the person who reduces the death by thousand paper cuts one pixel at a time
Surbhi
The 3 AM Philosopher
For the person that rarely sleeps and is updating the team when they should be asleep.
Serhat