PLATINUM SERVICE

Responsibilities

Service

M & M
Place,
Prompt,
Play

Resident
Love

Above
The
Rest

100

I am proactive in my service approach and focus on anticipating the needs and desires or our residents.

100

Investing in our team members.

Building to last. Embracing innovation.

Serving from the heart.

Core Values

100

I understand the importance of proper communication. The words I use in all forms of communication, written, verbal and nonverbal, are aligned with our image.

# 15

I understand the importance of proper communication. The words I use in all forms of communication, written, verbal and nonverbal, are aligned with our image.

# 15

200

I take ownership of service excellence and offer solutions to achieve positive results four our residents, guests, and team members.

# 4

I take ownership of service excellence and offer solutions to achieve positive results four our residents, guests, and team members.

# 4

200

I build lifetime relationships with our residents by creating memorable experiences.

# 2

I build lifetime relationships with our residents by creating memorable experiences.

# 2

200

I am committed to my ongoing development. Knowledge and skills are essential in creating a great experience for our residents.

# 17

I am committed to my ongoing development. Knowledge and skills are essential in creating a great experience for our residents.

# 17

300

I understand that safety and security is everyone’s responsibility and I ensure that concerns are promptly reported and addressed.

# 8

I understand that safety and security is everyone’s responsibility and I ensure that concerns are promptly reported and addressed.

# 8

300

I never say “no” to an opportunity to serve our residents and to improve their living experience.

# 7

I never say “no” to an opportunity to serve our residents and to improve their living experience.

# 7

300

I place our residents at the center of everything I do, personalizing my services to meet their preferences.

# 1

I place our residents at the center of everything I do, personalizing my services to meet their preferences.

# 1

300

I am always considerate and treat residents, guests, and team members with dignity and respect.

# 5

I am always considerate and treat residents, guests, and team members with dignity and respect.

# 5

300

I am respectful of our residents’ personal time and privacy. I understand the importance of confidentiality within our community, directing inquiries to management.

# 14

I am respectful of our residents’ personal time and privacy. I understand the importance of confidentiality within our community, directing inquiries to management.

# 14

400

I am responsible for always providing a clean, well maintained and pleasant environment for our residents, guests and team members.

# 9

I am responsible for always providing a clean, well maintained and pleasant environment for our residents, guests and team members.

# 9

400

TI follow our appearance and grooming standards to create a positive impression and to support our image.

# 10

I follow our appearance and grooming standards to create a positive impression and to support our image.

# 10

400

I am prompt and responsive. I complete my commitments with competence, showing my professionalism and dedication.

# 11

I am prompt and responsive. I complete my commitments with competence, showing my professionalism and dedication.

# 11

400

I joy what I do. I have a warm caring and positive attitude that makes our communities great places to live and work.

# 6

I joy what I do. I have a warm caring and positive attitude that makes our communities great places to live and work.

# 6

400

I am a leader and I lead by example. I am a good steward of the environment and a role model both at work and in the greater community.

# 19

I am a leader and I lead by example. I am a good steward of the environment and a role model both at work and in the greater community.

# 19

500

I am responsible for the quality of the work environment and I am valued when I share ideas, feedback and opinions in a professional manner.

# 18

I am responsible for the quality of the work environment and I am valued when I share ideas, feedback and opinions in a professional manner.

# 18

500

I respond to each resident’s style and cues. I adjust my pace and service delivery accordingly.

# 12

I respond to each resident’s style and cues. I adjust my pace and service delivery accordingly.

# 12

500

I play a critical role in reporting and resolving service concerns and promptly follow up to ensure resident satisfaction.

# 13

I play a critical role in reporting and resolving service concerns and promptly follow up to ensure resident satisfaction.

# 13

500

I am always eager to help, stepping out of my primary duties, to assist our residents, guests, and team members.

# 16

I am always eager to help, stepping out of my primary duties, to assist our residents, guests, and team members.

# 16

500

I am ambassador for our company and continually promote our services. I always conduct myself with integrity and uncompromising values.

# 20

I am ambassador for our company and continually promote our services. I always conduct myself with integrity and uncompromising values.

# 20