What is how many rings the phone should be answered in?
100
Within 5 seconds of entering the store.
What is every customer should be greeted by?
100
The amount of items allowed in a dressing room at one time.
What is 6?
100
Tool that helps you to educate customers on the selling process.
What is the buy policy
100
What you give to the customer to fill out as you explain the buy process.
What is the buy slip?
200
To be friendly, concise, and informative.
What is your objective on a phone call?
200
Using this communicates as much as our words do.
What is Body Language
200
What we write on the dry erase boards.
What is the amount of items a customer has in the dressing room with them?
200
The order in which buys are processed.
What is first come, first serve basis?
200
Thing we have to see for us to sign in a buy.
What is a photo id?
300
Never leave a customer more than two minutes here.
What is the maximum time a customer should be left on hold?
300
This is three positive body language actions when talking to a customer.
What is smiling, making eye contact, and nodding yes?
300
When you should check the dressing room for items, sensors, and tags.
What is before a customer enters and after they leave the room?
300
The four things we look at when deciding if we want to purchase items.
What is style, condition, demand, and brand?
300
Things that need to be filled out on buy log when signing someone in.
What is Time, buy number, last name, description of containers, time quote, and your initials?
400
I'm sorry; we are unable to give that. Our prices are based on the style, condition, demand, and brand so there are many qualities we heave to look at. Please bring your clothing in to the store and we would be happy to go through your items.
What is the correct way to answer a customer asking for a quote over the phone?
400
Critical question to ask customers who walk in with items.
What is "Have you sold to us before?"
400
The person who has to count the items and hang them in the dressing room.
What is the employee?
400
A better way to say items are "out of style" or "ugly".
What is "style that doesn't sell well for us"
400
The minimum information we have to have if someone has never sold to us before.
What is name, address, phone number?
500
We have great items arriving daily; yoou should definitely come in and visit us.
What is the correct way to end a call with a customer?
500
Three things a greeting does for us.
What is makes a customer feel welcome, identify employees and deters shoplifters?
500
What you do when you find sensors in the dressing room.
What is tell the manager on duty?
500
Speaking too fast makes you come across as this to the customer
What is impatient?
500
Percentages that we price items at and what percent we pay a customer.