Sonic Pride
Traffic Management
Sales/Service/Parts
Who's That?
Guest Experience
100
Sales, Opportunity, New in Concepts.
What does SONIC stand for?
100
When a connection is made.
When does E-Leads workflow stop?
100
5.6 hrs/ro
What is this year's hours per RO?
100
I live to fish.
Who is Phil Lozano
100
4.7
What is Porsche Bethesda's current Google Review score
200
Be Healthy, BE Present, Be a Mentor, Be Generous, Be a Team Player are what?
What are the 5 Connections & Sonic Principles.
200
True or False? Sales appointments must be confirmed 48 hours before arrival.
False, must be confirmed the day prior to appointment date.
200
Sarbanes and Oxley
Who are the Senators that wrote SOX to fight corruption at large public companies.
200
He celebrates his birthday twice each year.
Who is Alex Valenzuela
200
Guest's name is written neatly on a hangtag.
What is step in the VIP sales process.
300
Managers have the responsibility to instill, foster & nurture a strong sense of Pride and culture is the purpose of?
What is Leadership Pride
300
Opt in of 80% or higher
What is the Text Opt In KPI
300
97%
What is the goal for Premier Dealer Connect?
300
He loves him some 'ghetti & meatballs.
Who is Dexter
300
Purchase Satisfaction Index
What is PSI
400
To deliver an experience for our guests & teammates that fulfill dreams, enriches lives & delivers happiness.
What is Sonic's Purpose
400
56%
What is the Premium Luxury Walk-In appt sold KPI
400
This report shows open ROs in inventory or units being sold.
What is Reverse Risk
400
He enjoys painting, sketching and digital and film photography.
Who is Stephen
400
When the guest joins the advisor in the service lane.
What is a mandatory Active Walk-Around?
500
S.M.A.R.T.
What are Specific, Measurable, Attainable, Relevant & Timely steps to coach.
500
50 per week
What is the number of calls reviewed by managers
500
Parts over 12 months old
What is obsolescence?
500
October 15
What is Louis's birthday
500
What is EVERYONE'S responsibility?