Show:
Service 1
Service 2
Playbook Potluck 1
Service 3
Playbook Potluck
100
7
How many steps are involved in the service walk around process?
100
Verify the Vin.
What is the 1st step of opening a repair order?
100
To be one of America's best place to work and shop.
What is Sonic's Mission?
100
A same day oil change can be scheduled by a guest past this time.
What is 4:30?
100
A sheet showing the time it was inspected and by who.
What should be in every bathroom?
200
Enterprise, Risk, Information, Management, System
What does ERIMS stand for?
200
XTIME.
What is the online tool that intergrates online service retailing and service scheduling?
200
Associate Satisfaction.
What is Sonic's #1 priority?
200
This report should be run daily so that advisors can perform follow-up after the service visit.
What is the RPG report?
200
These designated areas must be out of customers' view.
What is a smoking area?
300
Restate the concern.
What should you do after asking about the prime concern?
300
Odometer Reading.
When opening a repair order you should include this?
300
Organiztion - Team Pride - Individual Pride.
What 3 areas are important in driving employee engagement?
300
Operational hours divided by Actual hours calculates this factor.
What is technician efficiency?
300
Associate - Customer - Investors?
What are 3 areas are included in Sonic's commitments?
400
Items related to the time and mileage on the vehicle.
What is the A La Carte Menu?
400
Provide the customer with survey that asks 3 questions.
What should you do after asking the customer if their needs are satisfied?
400
Sales, Opportunity, New, In, Concepts.
What does the name Sonic stand for?
400
This process gives the service advisor and guest the opportunity to review the guests vehicle.
What is a walk around?
400
Looking fellow associates and customers in the eye when communication and addressing them by name.
What is individual pride.
500
Notify the guest that their vehicle is ready.
What is the 1st step of "Active Delivery"?
500
Meet and Greet.
What is the 1st step in the Service Sales Process?
500
Take the High Road.
What is Sonic's corporate promise?
500
This is Step 2 of the Service Sales Process" (be sure you have your iPad in Hand).
What is open a Repair Order in Dealer Logix?
500
Warmly greeting them and offering your name.
How do you demostrate professional etiquette with customers?