ANYTHING UNDER THE SUN
What is the summer capital of the Philippines?
Baguio City
What is the name of the Ploom Device that was introduced here in the Philippines last October 2024?
Ploom X Advanced
How many days of extended warranty did the device can get if they registered the serial number of their newly bought device to their activated ploom club account?
180 Days
How can you address the 10 flashing light issue?
Hard Reset - long press the small button at the center of the device (panel removed) by using a pointed object.
A new customer will be receiving an email to set up their password to activate their Ploom Club Account when an SA do this process. What is the process?
DEEP Registration
In the backstory of how JTI acquired the idea of HTP, In what country did the 2 students originated from?
California
Which part of the Device plays a vital role in the device's Intuitouch Technology?
LED Light
What are the 2 ways that our customers can do if they want to reach out to Ploom Care Support team to assist them in their 3R issues?
By Calling in our Hotline 72468584 and by accomplishing the Contact Form in Ploom.ph
If a stick breaks inside the device, what is your last resort?
Break the tobacco inside the device and make sure to tap it all out, then clean the device.
How did Ploom Club works (Ploom Club Architecture)?
Enroll, Earn, Redeem, and Recognize
What is the oldest city in the Philippines?
Cebu
As one of the Key Features of the device, Exclusive Tech talks about what exclusive Trade Mark of Ploom X Advanced?
HeatFlow Technology
Give us at least 3 reasons to void our customer's warranty for replacing their device?
1.If the defect was caused by mishandling (damage caused by blunt force, dents, broken outer shell, water/fire damage)
2.If the defect was caused by using the Ploom device with non-compatible accessories and/or refills.
3.If the damage was caused by an attempt to open, modify or repair the device by persons not authorized by JTIP to perform such actions.
4.Cosmetic damage (scratches, dents) but device is working properly.
5.Any other damage or malfunction caused by improper use of the device as described in the Ploom user guide.
As a Supervisor, after trouble shooting the device, you need to align the situation for replacement to whom first, before to ROSM?
Ploom Care Team
Earned points can be straightly used to redeem products in our online website and stores. True or False, Why?
False, it can be only used for straight redemption in Ploom.ph.
What is the largest and smallest continent by land area?
Asia and Australia
In Ploom X Advanced functionalities, if you missed out the proper timing for the device to detect the inserted stick, you can still pre-heat the stick manually by doing what action?
Long press the Button Area
Can a customer late-register his/her device in their newly activated ploom club account to get the 6-month extended warranty for replacement? Why?
Yes, as long as the registration will take place with in the devices initial 1 year warranty.
In case that the device is newly purchased and the customer didn't want to open the device in the store, as an Ploom Ambassador we must remind them about an important process to make their device work after opening the box. What is this process?
Removal of Shipping Mode
James wanted to use his earned points to redeem a Silver Ploom X Advanced. His current balance is 2800 points. Can James still use his earned points, Why?
Yes, because he can still pay the rest of the balance through bank charging or online payment.
What is the English of the Tagalog word "Pasimada"?
Toothpaste
In the device's Lock and Unlock Feature, what is the maximum number of combination (what kind) that a consumer can set-up?
10 combinations of button pressing and cover slide movement
A customer bought their device through online at exactly December 30, 2024 and delivered by December 31, 2024. Unfortunately it was damaged and was bought to the store by June 01, 2026, troubleshooted by an SA and validated it for a replacement. With an active extended warranty, what is the warranty of the replacement device?
1 Month or 30 Days
Give the 3 MAJOR DEFECTS RELATED TO FRONT PANEL?
•Sensor magnet on RFC peels off (device cannot recognize front panel)
•Magnet catch on RFC falls off (cannot set front panel on device)
•Magnet on device panel falls off (cannot set front panel on device)
Wilma invited her friend Dawn to join Ploom Club and created her account online while using Wilma's referral code. Does Wilma qualify to receive a referral bonus of 150 points? Why?
No, not yet, Dawn must make her first online purchase first.