Check Cashing
What is a CSR's check cashing limit?
$300.00
An MOD will ______ more than anyone in the location.
Walk
What does KYCA stand for?
Know Your Customer Application
Who is in charge of registering all new makers?
Any MOD
What is our daily X-Card goal per team member?
1 per shift
What images are needed when cashing a US Treasury Tax Check?
Front of the Check
Back of the Check with ID
Picture of Customer
What is the purpose of an MOD getting the ATM receipt at the start/end of their shift?
Checking the balance to see if ATM should be replenished.
How many KYCA customers do we want to register a month?
2+
What is controllable bad debt?
Bad debt we could have prevented.
EX: Stop Payments, Fraud, Duplicate Presentments
What is a benefit our Xpectation's Card has over any other prepaid card?
A live representative available 24/7 for assistance.
What security features are on a US Treasury check?
Bleeds Red
Glows green under UV light
When conducting a transaction verification MOD should be paying attention to:
Velocity File
Check amount- Legal/Numerical
If check is signed
If all parties are present
Possible mobile Deposit
What percentage should we be charging all new KYC customers?
3%
Who should be reaching out to makers when checks bounce back in the store?
Any mod, should be part of the morning manager routine.
What is attrition rate? Why is it important?
Tells us how many active cards are falling off month over month. Your attrition rate can be used to see how many cards we should be selling a month.
Who should be verifying checks inside the store?
Only MODs
How much time should it take a customer to come in and get helped at the window?
3 Minutes
What happens after a KYC application is submitted?
There is a conditional approval for the first check, then the application is reviewed and a decision is made.
How do MODs bonus inside the store? What factors are taken into consideration?
Hitting net revenue by 90%. Net revenue is Total Revenue minus our bad debt dollar amount.
What is the importance of high loads?
Helps us retain customers and improve card commissions.
Can we cash a US Treasury check without an ETIN/ Social number?
No, we must add this number onto the customers profile.
What does transaction verification mean?
You are verifying the entire transaction for accuracy, this includes providing a fourth count on the cash coming in or going out.
What percent of our total revenue should originate from Commercial revenue?
10%
If a company is blocked but no balance in notated on the BI tool what can we do help?
Reach out to DM with maker information to possibly get maker unblocked.
What are our goals for the Xpectations card?
100% Loaded at time of Sale
60% Loads over $100
20% Loads over $500
10% to New