Show:
Precision Stuff
Prepare Step
Core Values
Roles of a Service Technician
Color Code
100

What's the minimum amount of options and estimates that should be left for the customer?

What is 3

100

Name one of the 3- Pillars of state?

Focus

Language

Physiology

100

With the WIN-WIN-WIN, who benefits? Name all 3


Customer

Technician

Company

100

How to properly TTO a call to another trade?

Call dispatch w/ the customer in front of you and schedule w/ DISPATCH and CUSTOMER.

100

Reds core motive

Power

200

What year was PPHE started?

1982

200

What do you do to create the perfect morning?

Hint: 3- numbers

5-5-20

200

What's the next Core Value after WIN-WIN-WIN?

Hard Work

200

Name the 1st HAT and briefly describe why?

Consultant:

Build a relationship and Trust

200

Blues core motive

Intimacy

300

Who started Precision?

Tom Robichand

300

5- things you are _____________ for.

5- _____________ to accomplish today.

20- ______ or _________ of exercise.

Grateful

Goals

Reps , minutes

300

Name the two things you should always carry with you as a person and Technician. Also our 3rd core value

Honesty and Integrity

300

Name the 2nd Hat

Safety expert

300

Yellow's core motive

FUN

400

What's the name of the Precision Mascot? 

Stella

400

Once you've read over your notes and prepared for the next call, what should you do 30- minutes before.

CALL THE CUSTOMER!!!!!!!!!!!

400

If you are here at Precision, you should be all in, this means not just "present". When the work gets hard or unpleasent, do you want to run and hide or do you rise to the occasion? What's our 4th Core Value?

FULLY VESTED

400

3RD HAT?

Technical HAT

400

Whites core motive

PEACE

500
How long has the General Manager worked at Precision?

15-years

500

What's the most important thing you can do to be successful for your 8AM call?

BE ON TIME!!!!!!!

You are just wasting company's time and money being late to your 1st call. Customer is actually looking for you and expecting you at 8AM.

500

Name the 4 Core Values here at Precision

WIN-WIN-WIN

HARD WORK

HONESTY AND INTEGRITY

FULLY VESTED

500

Fourth HAT and why it's last?

Revenue Producer = result of the prior 3- actions.

Comes in last to put priority on service, expertise and value, If done properly will take care of itself.

500

DAILY DOUBLE

Why do we use the color code??

To gain a better way of communicating and understanding people and customers.