Communication Types
What are two main types of workplace communication?
Verbal and non-verbal
What are the four main parts of the communication process?
Sender, message, receiver, feedback
Name one common communication issue faced on a plumbing job.
Any suitable annswers
What is the purpose of a fault report form?
To document problems for repair or supervisor review
What does “active listening” mean?
Fully concentrating, understanding, and responding thoughtfully
Give one example of verbal communication on a plumbing site.
Talking to a supervisor or coworker
In communication, what is the role of the “channel”?
It’s the method or medium used to send the message (e.g., text, radio)
Why is clear communication critical when working with customers?
To ensure customer needs are understood and met
What’s one important element when writing instructions for a plumbing task?
Logical order or clarity
What’s one thing you can do to show respect during feedback?
Maintain eye contact, don’t interrupt, thank the speaker
Give one example of non-verbal communication in the workplace.
Nodding, hand gestures, or body posture
What happens when the “receiver” misunderstands the message?
A communication barrier or breakdown occurs
Give one way to clarify unclear instructions from a foreman.
Ask follow-up questions or repeat the instructions
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What does it mean to paraphrase someone’s instruction?
Restate it in your own words to confirm understanding
Why is non-verbal communication important on a plumbing job?
It helps convey tone, urgency, or feedback even without speaking
What kind of feedback shows active listening?
Paraphrasing, nodding, asking clarifying questions
During a team meeting, how should you respond to someone’s idea even if you disagree?
Show openness and respond respectfully
In a report, how should you describe a faulty part?
Use clear, technical language (e.g., “Valve is leaking at seam”)
During a simulation, how can you demonstrate good listening skills?
Respond accurately, take notes, ask clarifying questions
Name one advantage and one disadvantage of written communication on-site.
Advantage: Provides record; Disadvantage: Can be misinterpreted if unclear
Show the communication process at work
Any acceptable answer
In a group discussion, how can you show you are actively participating?
Making eye contact, asking questions, nodding, sharing thoughts
When verbally reporting an issue, how should you speak?
Clearly, respectfully, and with appropriate terminology and tone
Why is feedback important in technical training like plumbing?
Helps improve performance, correct mistakes, and build confidence