Conflict Management
Two teams working through a project conflict seek a win/win solution. Which conflict strategy should they employ?
Compromise/Reconcile
Force/Direct
Collaborate/Problem-solve
Smooth/Accommodate
Collaborate/Problem-Solve
A construction company wants to follow proper processes for projects and their documentation. Which document serves as the official authorization for a project?
Statement of work
WBS
Project charter
Project scope
Project Charter
A project manager has been told by another stakeholder that a project budget must be watched closely as a project progresses. Which stakeholder is most interested in making sure a project stays on budget?
Team member
Project sponsor
Project manager
Manager
Project Sponsor
In which phase of the project life cycle are business needs determined?
Monitoring and Controlling
Executing
Planning
Initiating
Initiating
A hybrid approach combines elements of which project approaches? (Choose two)
Adaptive
Agile
Predictive
Waterfall
Adaptive
Predictive
Match each conflict resolution type with its win/loss outcome.
Compromise/reconcile
Collaborate/problem-solve
Smooth/accommodate
Win/loss-win/loss
Win-win
Loss-win
Compromise/reconcile - Win/loss-win/loss
Collaborate/problem-solve - Win-win
Smooth/accommodate - Loss-win
Which part of a project management plan uses a Gantt Chart as a management tool?
Schedule
Risk
Scope
Budget
Schedule
Which stakeholder has the ultimate signoff decision on a project and its deliverables?
Project sponsor
Project manager
Team member
Customer
Project Sponsor
Which parts of a project plan are interdependent during the planning phase? (Choose three)
Quality
Schedule
Scope
Budget
Acceptance
Schedule
Scope
Budget
Which aspects are indicative of a predictive approach to project management? (Choose two)
Overall risk is assessed.
A critical path is established from start to finish.
Tasks are done in sprints to reach short-term goals.
Client demands change frequently.
Overall risk is assessed
A critical path is established from start to finish
A project team member raises an issue about quality defects in an app that is due to be released. The team member is insistent the issue be resolved so as not to embarrass the company developing the app. In response, the project manager insists that the app be released as is. What type of conflict management has been used?
Smooth/accommodate
Withdraw/avoid
Force/direct
Compromise/reconcile
Force/Direct
The definition of a project's objectives is found in which project management document?
Project charter
Business case
Procurement document
Project scope
Project Charter
A consulting firm is building an app for a company that sells various types of containers. In this project scenario, which stakeholder has the final say on whether the app was built to its required specifications?
Project Manager
Customer
Manager
Project Sponsor
Customer
In which phase of a project plan is a project charter created and approved?
Initiating
Monitoring and Controlling
Executing
Planning
Initiating
Which characteristics are common to the adaptive approach of project management? (Choose two)
A set list of deliverables
Scope creep
Rapidly changing requirements
A product backlog
Rapidly changing requirements
A product backlog
A team member approaches a project manager with an insistence on completing tasks in a different way than prescribed in the project plan. Even though the manager knows that the project plan contains the fastest way to complete these tasks, he acquiesces with the team member. Which conflict management strategy has been employed?
Compromise/reconcile
Smooth/accommodate
Force/direct
Withdraw/avoid
Smooth/accommodate
Which project document secures the services of and defines compensation for external resources?
Project Scope
MOU
Request for Bid
Contract
Contract
Which groups of stakeholders are responsible for functional testing for products created in a project plan? (Choose two)
Customers
Managers
Team members
Project Managers
Customers
Team Members
In which aspect of the project life cycle does the process of verifying deliverables take place?
Executing
Closing
Initiating
Planning
Closing
Due to an increase in supply costs, a project manager indicates that a project is currently 5% over budget. What should the project manager do first to solve the budget problem?
Access money from the management reserve, if it is available.
Cut future supplies by 5%.
Access money from the contingency reserve, if it is available.
Cut the project scope by 5%.
Access the money from the contingency reserve, if it is available.
Two businesses are having conflicts over an interface design for an app. Eventually, the businesses meet and agree to implement some aspects, while each yields on others. Which conflict management strategy is being used?
Smooth/accommodate
Force/direct
Collaborate/problem-solve
Compromise/reconcile
Compromise/reconcile
As part of a project management plan, which states the work done to deliver a product, service, or results?
Project scope
Deliverable
Project charter
Portfolio
Project Scope
Which statement best describes the role of a project sponsor?
A non-key stakeholder.
The only stakeholder.
Not a stakeholder.
A key stakeholder.
A key stakeholder
During a project planning session for a playground project, a group of people also want the existing blacktop to be repaved, which is not part of the original project plan. Adding this will result in a budget increase. What else will be affected as part of the project plan? (Choose two)
Schedule
Scope
Number of resources
Quality
Schedule
Scope
Match east project scenario with the approach used.
Software app with well-defined requirements.
A wheelchair with a strict base model but room to have multiple iterations.
A logo design project with many versions and colors.
Predictive - Software app with well-defined requirements.
Adaptive - A logo design project with many versions and colors.
Hybrid - A wheelchair with a strict base model but room to have multiple iterations.