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Quality Management
Plan Quality Management
Perform Quality Assurance
Control Quality
Hodge-Podge
100
This term referes to ensuring that a project is completed with no deviations from project requirements
What is Quality Management Rita pg 294
100
It is the technique of comparing actual or planned project practices to those of other projects to generate ideas for improvement and to provide a basis by which to measure performance
What is Benchmarking? PMBOK 5th Edition, Pg 239
100
The letters in the acronym ITTO refer to.
What is Inputs, Tools & Techniques, Outputs?
100
It’s the most common probability density distribution chart. It is in the shape of a bell curve and is used to measure variations
What is Normal Distribution? Rita pg 310
100
The customer asks you to provide comparison of the cost of quality on the project, with respect to the return of investment - this is an example of this type of analysis
What is Cost Benefit Analysis?
200
It is the # of processes in the Quality Management Knowledge Area
What is 3 Rita pg 293
200
There is a serious defect in the finished product of a project that was completed a few months back and this results in a recall campaign to recall the defective products. It is the best best classification for these types of costs.
What is Cost of Non-Conformance. This includes all costs incurred due to internal and external failures. [PMBOK 5th edition, Page 235]
200
Project management plan, Quality metrics, Work performance information, Quality control measurements are inputs to this process.
What are inputs to Perform Quality Assurance?
200
It’s a term that refers to the probablity of one event occurring does not affect the probability of another event occurring
What is Statistical Independence? Rita pg 314
200
Two team members are discussing project baselines. One insists that a Quality Baseline is required while the other insists that there are only 3 baselines – cost, schedule and scope. A Quality Baseline is created in which process? a. Plan Quality b. Perform Quality Assurance c. Perform Quality Control d. None of the above. There is no such thing as a Quality baseline.
What is D. In PMBOK Version 4, the term “Quality Baseline” was removed. So there is no such thing in the PMBOK guide. Be careful about the changes that have happened in the PMBOK Guide Version 4. http://pmc-pdfs.s3.amazonaws.com/PMChampBonusQuality.pdf
300
_____ refers to giving the customer extras (e.g. extra functionality, higher quality components, extra scope, or better performance
What is Gold Plating? Rita pg 296
300
The type of diagram that helps focus attention on the most critical issues, prioritize potential causes of problems, and separate the critical few from the uncritical many
What is a Pareto Diagram? Rita pg 304
300
Perform Quality Assurance process is done during this process group
What is Executing? Rita pg 311
300
Flipping a coin once cannot result in both a head and a tail. This is an example of a term relating to quality control
What is Mutual Exclusivity? Rita pg 314
300
He created the Plan-Do-Check-Act cycle
Who is W. Edwards Deming? Rita pg 294
400
___ ____ ____ is an executing process, so its focus is on the work being done on the project. Its purpose is to ensure the team is following organizational policies, standards, and processes as planned to produce the project's deliverables
What is Perform Quality Assurance? Rita pg 298
400
It’s a fast and accurate technique that allows you to systematically change all of the important factors in a process, and see which combinations have an optimal impact on project deliverables.
What is DOE? Rita pg ?
400
(13) The tools and techniques used in the process of Perform Quality Assurance includes all except: A. Quality Management and Control Tools B. Quality Audits C. Inspection D. Process Analysis
What is C - Inspection? Hint: PMBOK 5, Page 230, Fig-8-1, 8.2
400
This concept is also sometimes stated as a measure of how far you are from the mean (not median)
What is Standard Deviation (or Sigma)? Rita pg 314
400
Which of the following is most TRUE regarding quality? a. It is cheaper to build quality into a project. b. Quality is driven by Inspection. c. Quality is driven by Prevention. d. Quality always costs more in the long run.
What is C? Quality is a preventive activity and a proactive activity. Quality has to be planned and designed into the process and the product. Not to be inspected later on. http://pmc-pdfs.s3.amazonaws.com/PMChampBonusQuality.pdf
500
Planning, Executing, Monitor & Controlling - these are the processes this knowledge area.
What process groups are involved in the Quality Management knowledge area?
500
It's outputs include: Quality Management Plan, Quality Metrics, Quality Checklist, Process Improvement Plan, Project Management Plan and Project Documents Updates
What is Quality Management Outputs?
500
The name for the tool used in Perform Quality Assurance to represent decomposition hierarchies such as the WBS (work breakdown structure), RBS (risk breakdown structure), and OBS (organizational breakdown structure) is: A. Tree Diagrams B. Process decision program charts (PDPC) C. Affinity Diagrams D. Matrix Diagrams
What is A - tree diagram? Hint: PMBOK 5, Page 245, 8.2.2.1 Tree diagrams
500
Measurements, Validated Changes, Work Performance Information, Updates to the project management plan, Change requests, Lessons Learned, Verified deliverables. All these are examples of this process output.
What is Control Quality process outputs?
500
Six standard deviations equal to: a. 99.73% b. 68.26% c. 99.99985% d. 95%"
What is C? Rita pg 310