Who Are You?
The three letter acronym that represents how we should be properly identifying our customers.
What is KYC? (Know Your Customer)
The number ring that the phone must be answered by
What is the third ring?
PNC credit card that offers a promotional 0% APR for 18 months following account opening
What is the SpendWise card?
Coworker who is always buzzing about a specific movie (even though they have never seen it)
Who is Cody?
Type of scam that involves developing a relationship to gain trust with someone, only to take advantage of them financially
What is a romance scam?
PNC's preferred authentication method for customers in the branch
What is debit card and debit card pin?
The preferred authentication method for over the phone clients
What is one time passcode?
PNC credit card that does not charge customers any foreign transaction fees
What is the Cash Unlimited card?
This coworker is great at putting out fires (both metaphorically and literally)
Who is Erica?
Type of fraud where a person pretends to be someone they are not
What is client impersonation?
The type of authentication where the customer shows something and knows something
What is dual factor authentication?
Not required when leaving a generalized voicemail
What is a call recording disclosure?
PNC credit cards that have a promotional 0% APR on balance transfers for the first 15 months following the transfer
What are the Cash Rewards card, Cash Unlimited card, and SpendWise card?
Coworker with a lot of tweets coming from their house, but they don't have a Twitter (X) account
Who is Julia?
Its three components are Pressure, Opportunity, and Rationalization
What is the fraud triangle?