Save Your Tiers
What are the three Total Rewards tiers that customers can qualify for? (just the names, not the requirements)
Silver Tier, Gold Tier, and Platinum Tier
What tier are PNC employees, with a qualifying checking account, automatically eligible to enroll in?
Gold Tier
Fill in the Blank:
Total Rewards eligibility reviews are performed at the ________ of each calendar month.
Reviews are performed at the BEGINNING of each calendar month (on or around the fourth business day of the month).
Where can you find a client's eligibility status in EDGE?
The client's EDGE Entity record, and then refer to the Considerations box on the right. The Considerations tile will display a ribbon icon representing the TotalRewards Program along with a summary of the client’s tier, enrollment status, and affinity (if applicable).
What type of accounts qualify for the following benefits:
Eligible PNC consumer savings and money market accounts
BONUS AWARDED WHEN NORMAL INTEREST PAYMENTS ARE AWARDED
What is the minimum average eligible balance requirement for the Silver Tier?
$25,000
What tier are Military Banking clients automatically eligible to enroll in?
Silver Tier
True or False?
Clients who meet the Average Eligible Balance of a higher Select Tier will NOT automatically be placed in the higher Select Tier.
False - Clients who meet the Average Eligible Balance of a higher Select Tier will automatically be placed in the higher Select Tier.
In EDGE, what does the Total Rewards program status "Eligible" mean?
The client is eligible for the specified tier of the PNC TotalRewards Program and can enroll any time to begin receiving Program benefits.
What type of accounts qualify for the following benefits:
Eligible PNC credit cards (only for actively sold cards that already award cash back)
BONUS AWARDED WHEN NORMAL REWARDS ARE NORMALLY AWARDED
What is the minimum average eligible balance requirement for the Gold Tier?
$100,000
True or False?
PNC employees are automatically enrolled in the PNC Total Rewards Program.
False - PNC employees are automatically ELIGIBLE for the Gold Tier, but must initiate enrollment.
Fill In The Blank:
A ______ checking account is any PNC Retail consumer checking account of which the client is the owner or co-owner. The client must be the First Name (FN) or Other Name (ON) on the account.
A QUALIFYING Checking account is any PNC Retail consumer checking account of which the client is the owner or co-owner. The client must be the First Name (FN) or Other Name (ON) on the account.
In EDGE, what does the Total Rewards program status "Grace" mean?
This client has enrolled in the specified tier of the PNC TotalRewards Program and is eligible to receive program benefits, but they no longer meet one of the Program Requirements and are in their three-month Grace Period.
What type of loan/line products qualify for the following QUARTERLY benefits:
Choice Home Equity Line of Credit (CHELOC)
What is the minimum average eligible balance requirement for the Platinum Tier?
$500,000
True or False?
Family members of Military Banking clients are automatically eligible to enroll in the Silver Tier.
True - Spouses, domestic partners, and children of current or former service members are automatically eligible to enroll in the Silver Tier.
Clients who don't meet the Average Eligible Balance of their current tier, or no longer have a qualifying checking account, enter a _____ - month Grace Period, and must reestablish the Average Eligible Balance, or qualifying checking account, for their tier by the end of the Grace Period.
Three-month Grace Period
If they don't, they'll either be placed in the highest tier they qualify for, or they'll be unenrolled from the program.
In EDGE, what does the Total Rewards program status "Pending Enrollment" mean?
This client has requested to be unenrolled from the Program and their request is being processed. It takes 14 calendar days from the request date to process. Unenrollment is completed on the 15th day. The client may cancel their unenrollment request anytime during the pending unenrollment period.
What type of loan products qualify for the following QUARTERLY benefits:
Existing or new PNC auto loan
What span of time does the average eligible balance need to be maintained to qualify?
A. 30 days, B. 60 days, or C. 90 days
C. 90 days
True or False?
PNC retirees, interns and contracted employees are also eligible for the employee benefit, and are not required to meet the 90-calendar-day Average Eligible Balance requirement.
False - PNC retirees, interns and contracted employees aren't eligible for the employee benefit, and are required to meet the 90-calendar-day Average Eligible Balance requirement.
What two eligibility requirements does PNC check for each month?
- Does the client maintain a qualifying checking account?
- Does the client's 90-day average eligible balance match the tier they are currently in?
In EDGE, what does the Total Rewards program status "Unenrolled" mean?
This client has requested to be unenrolled from the Program and their request is complete. The client may no longer cancel the request and may only reenroll in the Program if they're eligible.
What type of accounts qualify for the ONE-TIME benefit below:
New or refinanced PNC Mortgage