Documents
What are the external document requirements for a bank statement?
What are the 3 verification methods that may be used to pass Identity for traditionally employed applicants?
Phone Verification, KBA, BAOV
If the customer has a gVerify 6 alert present on their account, they must submit the ___ most recent bank statements for the bank account on file.
6
Which is the correct Originations Inbound call opening?
Thank you for calling PNC Bank, this is SPECIALIST FIRST NAME how may I help you today?
When requesting documents, agents must do what 3 things?
Provide external document requirements, provide submission waterfall, offer assistance
If the BAOV report passes, Portal will pass which two verification categories?
Identity and Bank Account
All FCRA alerts are cleared via an ______ call to the customer.
Outbound
Specialists must attempt to pull up an account on _____ call.
Every
What are PNC's Hours of Operations?
M-F 10am-8pm, Sa 9am-5pm
What is the correct order for the document submission waterfall?
Upload to dashboard, submit via email, submit via fax
What are the 3 ways a Benefits customer can pass Bank Account?
Bank Statement, Voided Check, BAOV
If there is a Date of Birth Mismatch present, the customer will have ____ attempt(s) to clear the mismatch on their dashboard, if unsuccessful the application will be failed.
2
Specialist must secure the call using the __________.
Secure Call Workflow
If a hard inquiry has been performed, the ______ report will be present in the Credit Reports tab.
PNC Experian Hard
If a Self-Employed customer self-prepared their taxes with H&R Block or Turbo Tax and request to submit their 1040 tax return documents, the _____ ____ must be submitted.
cover page
Self-prepared tax documents can be accepted from which tax prep services?
TurboTax and H&R Block
When clearing an FCRA alert, if the customer advises that they didn't apply for a loan with PNC bank, Specialists should do what?
Follow ID Theft Process
The maximum hold time allowed while calculating MNI is __ minutes.
4
If a customer inquires about applying, specialists should always _______________.
Offer assistance completing the application
According to KB article P1106.3, If a customer submits blue tax documents, specialists should do which of the following?
Call the customer and request tax transcripts as an alternative.
For Self-Employed applicants, what should be requested to pass Income Source and Income Amount?
What are the acceptable documents that can be used to pass an Address Mismatch task?
Tax Documents, Voided Check, Bank Statement, Paystub
Future expectations must be set on _____ call.
Every
What information is needed for an applicant to sign their loan agreement?
First Name, Last Name, Last 4 of Social Security Number